Relationship Manager

Build trusted partnerships. Open new doors. Help shape our next chapter 9 day fortnights + Summer Fridays $300 annual wellness allowance Generous salary package + bonus We do Occupational Rehab differently At Prudence Rehab, great outcomes start with great people. That means less red tape and more trust, flexibility and support . We create an environment where you can do your best work, contribute ideas and grow your career while enjoying genuine balance.

The impact you will make We’re looking for a Relationship Manager who will play a pivotal role in shaping Prudence Rehab’s next chapter, strengthening trusted partnerships and opening doors to new opportunities. You will bring industry credibility, commercial drive and a genuine commitment to delivering value for customers We’re proud to be an organisation where culture and quality come first. Our guiding principle is ‘Health at Work’ and we don’t just say it, it starts with how we look after our own people.

Flexibility that works for you - Shape your day and week around when you work best with a blend of office, WFH and on the road work. No dedicated office days More time for life - Enjoy 9 day fortnights and 3pm Friday finishes during summer Wellbeing that goes beyond words – $300 annual wellness allowance, nutrition coaching and wellbeing initiatives Support beyond the workplace - Parental leave, super contributions & novated lease options Extra leave perks - Birthday leave, loyalty leave, volunteer leave and the option to purchase additional leave Be rewarded for your excellence – Share in our company’s success with an annual bonus based on business results and individual contribution Working closely with our Head of Strategic Partnerships and broader leadership team, you'll be instrumental in bridging customer needs with service delivery excellence.

Your insight and influence will shape how we deliver, improve and grow, creating lasting value for our customers, our team and the people we support. Strengthen partnerships: Manage and grow employer, broker and insurer relationships through proactive engagement, service reviews and account planning. Drive new business: Build and convert opportunities, leveraging existing networks and developing new referral sources. Grow our footprint: Identify opportunities for additional services, secure provider agreements, and contribute to tenders and proposals.

Partner with operations: Work closely with service delivery teams to maintain service excellence and enhance customer outcomes. Use insights to create value: Analyse performance data, customer feedback and market trends to identify opportunities and drive improvements. Manage complex conversations: Resolve customer complaints and escalations with professionalism, accountability and care. Be a brand ambassador: Represent Prudence Rehab at customer meetings, industry events and conferences, with travel as required.

About you You build trust by understanding people, following through and delivering on your commitments. You’re comfortable discussing service outcomes and commercial opportunities and you know how to bring the right people together to get things moving. You currently work within occupational rehabilitation, insurance or injury management, with experience in relationship management, key account management or business development or you may be a commercially focused leader looking for your next opportunity.

You’ll bring Experience in workers compensation , with strong knowledge of scheme requirements and injury management principles. Demonstrated success developing stakeholder relationships and converting opportunities into new business. Experience onboarding customers, managing key accounts and resolving complaints or escalations. The ability to translate customer needs into practical service solutions and compelling proposals.

Confidence using performance data and CRM systems to manage your portfolio, pipeline and priorities. Qualifications in Allied Health or Business Management, along with leadership experience, are valued but not essential . A collaborative approach, sound commercial judgement, and ownership of your results. A current driver’s licence and availability for local and interstate travel. Let’s build what’s next. If you’re ready to bring your relationships, ideas and commercial drive to a team that values how you work as much as what you achieve, we’d love to hear from you.

Apply now or email Carlo at [email protected] with your CV and cover letter. Want to chat first, call on 0428 448 513. We’d love to know a little more about you, tell us your favourite album and the cause you’d choose for our Community Support Days. Let’s create meaningful change, together.