Senior Principal AI Solutions Architect

Location: Remote, USA

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Professional Services

Role Overview

PTC is seeking an experienced, customer-facing Senior Principal AI Solutions Architect to lead the successful positioning, design, validation, and delivery of enterprise AI solutions across our America’s customer base.

This role serves as the critical bridge between Sales, Solution Consulting, Customer Success, and Professional Services. The individual will partner directly with customers during the sales cycle to define business outcomes, validate AI use cases, assess technical feasibility, and architect scalable solutions that align customer requirements with PTC technology and infrastructure capabilities.

As a trusted technical advisor, this individual will help customers bring AI from concept to production by ensuring that proposed solutions are technically sound, operationally viable, and capable of delivering measurable business value. Following project approval, this individual will remain engaged throughout implementation, guiding Professional Services teams to ensure successful execution and adoption.

In addition, this role will act as PTC Professional Services' AI subject matter expert, developing services offerings, best practices, AI enhanced delivery methodologies and tooling, reusable assets, and enablement programs that elevate the capabilities of our Solution Architects, Consultants, Business Solutions Managers (BSMs), and Project/Program Managers.

This position reports directly to the Vice President of Americas Professional Services.

Key Responsibilities

AI Solution Strategy & Pre-Sales Leadership

• Partner with Sales, Solution Consulting, Product Management, and Customer Success teams on strategic AI opportunities.
• Engage directly with executive and technical customer stakeholders to understand business objectives, operational challenges, and desired outcomes.
• Lead AI discovery workshops and facilitate business process analysis.
• Define AI-focused use cases, user stories, business requirements, and success criteria.
• Validate technical feasibility, operational readiness, and implementation complexity.
• Identify risks, dependencies, integration challenges, and infrastructure requirements early in the sales cycle.
• Support solution scoping, estimates, Statements of Work (SOWs), and implementation roadmaps.
• Act as a trusted advisor to customers evaluating enterprise AI transformation initiatives.

Solution Architecture & Technical Leadership

Configure and lead on end-to-end AI solution architectures across customer environments and PTC platforms.

Create and present

• Marketecture diagrams
• Solution architecture diagrams
• Integration architectures
• Data flow diagrams
• Deployment models
• Operational support models
• Ensure integrations, data quality, governance, security, scalability, and operational requirements are fully validated.
• Translate business requirements into actionable technical architectures and implementation plans.
• Conduct architecture reviews and provide technical governance throughout the engagement lifecycle.

Delivery Execution & Customer Success

• Serve as the architectural lead during implementation projects.
• Mentor and guide delivery teams to ensure designs are executed as intended.
• Participate in project governance and steering committee reviews.
• Resolve architectural roadblocks and complex technical challenges.
• Ensure implementations adhere to best practices and achieve stated customer business outcomes.
• Provide expert guidance on enterprise deployment patterns, integration strategies, and change management considerations.

Practice Development & Enablement

• Propose and advise on AI delivery standards, frameworks, and repeatable methodologies for Professional Services.
• Propose and advise on reusable accelerators, templates, reference architectures, and implementation assets.
• Propose and advise on AI-centered service offerings and implementation approaches.
• Identify and drive enhanced-by-AI Professional Services delivery methodologies and tooling
• Lead internal enablement programs and workshops.

Coach and mentor

Solution Architects

Implementation Consultants

Business Solutions Managers

Project Managers

Program Managers

Drive continuous improvement and knowledge sharing across the global Professional Services organization.

Industry Expertise & Innovation

• Stay current with rapidly evolving AI technologies, platforms, frameworks, and industry trends.
• Evaluate emerging technologies and determine applicability to customer use cases.
• Help shape PTC's AI services strategy and delivery capabilities.
• Serve as a visible thought leader for AI within Professional Services and across customer engagements.

Required Qualifications

Experience

• 10+ years of experience in enterprise software consulting, solution architecture, professional services, or systems engineering.
• 5+ years leading complex enterprise transformations involving cloud, data, analytics, automation, or AI technologies.
• Hands-on experience with LLMs, multi-agent systems, prompt engineering, and vector databases (LangChain/LangGraph required).
• Demonstrated experience bringing AI solutions from concept through production deployment.
• Proven experience supporting both pre-sales pursuits and implementation delivery.
• Experience working with senior-level customer stakeholders.
• Strong background in large-scale enterprise deployments and digital transformation programs.

Technical Expertise

• Experience designing and implementing AI, machine learning, generative AI, and intelligent automation solutions.
• Proficiency in Python, SQL, and at least one additional language (Jave, Go, or TypeScript)
• Experience in large-scale data technologies (e.g., Spark, Kafka) and data architecture fundamentals.
• Hands-on experience with LLMs, multi-agent systems, prompt engineering, and vector databases (LangChain/LangGraph required).
• Strong data science capabilities to extract insights and understand client data deeply.

Strong understanding of

• Enterprise architecture
• Data architecture
• API integration patterns
• Cloud platforms
• Security and governance frameworks
• Infrastructure design
• Ability to assess technical feasibility and operational readiness for enterprise AI initiatives.
• Experience producing and presenting architectural and technical solution documentation.

Industry Experience

Strong preference for candidates with experience in one or more of the following:

Manufacturing

Industrial Products

Automotive

Aerospace & Defense

Medical Device

High Tech

Field Service Operations

PTC Domain Experience (Highly Preferred)

Experience with one or more of the following

CAD

PLM

SLM

ALM

Digital Thread initiatives

Engineering and Product Development processes

Service Lifecycle Management

Leadership Competencies

The ideal candidate

• Is passionate about AI and actively explores emerging AI capabilities both professionally and personally.
• Is highly self-motivated.
• Possesses excellent executive communication and presentation skills.
• Can communicate effectively with both business and technical audiences.
• Demonstrates strong consultative problem-solving abilities.
• Builds trust and credibility with customers and internal stakeholders.
• Is collaborative and team oriented.
• Has a bias for action and execution.
• Leads through influence rather than authority.
• Operates comfortably in ambiguous, evolving environments.

Success Metrics

AI services bookings influenced

AI implementation success rate

Customer satisfaction (CSAT)

Time-to-value achievement

AI delivery methodology adoption

Reusable asset creation and utilization

Internal enablement effectiveness

Delivery quality and project outcome attainment

PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $149,000-$223,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus.

Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy.

All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions.

For more information about PTC’s comprehensive benefits, please visit our Careers Page.

PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.

This position is not eligible for employment-based immigration sponsorship. Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled.

PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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