Account Director - Digital Shelf / ecommerce /CPG

About Profitero+

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Come and be a part of our fast-paced, entrepreneurial culture and next stage of growth.

Location: Hybrid role based in Winnersh Triangle, Reading, UK.

Overview

You will have experience of exceeding targets in an FMCG/ CPS and / or technology-based account management environment. Working in a fast-paced company they will have the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving environment.

Strong relationship building skills and experience of working at a senior level within your client organisations. Be able to take a consultative approach and navigate challenges and escalation through to resolution.

Ability to manage the engagement and sales process from start to finish is critical and this will include working effectively with internal stakeholders such as Marketing and Strategy & Insights to ensure we offer solutions which deliver against our clients’ needs.

Responsibilities

• Growth and retention of clients from your own portfolio, and those accounts that sit within your account group.
• Lead account planning, strategy and growth
• Ownership of team KPI’s and adoption of Profitero+ Customer Experience, Customer Success Processes and Tools
• Ensuring enterprise clients receive ROI from their Profitero+ service at a local and HQ level, leading to satisfaction and uncontested renewals
• Leadership of a team responsible for a portfolio of enterprise accounts
• Developing a high level of expertise in Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues
• Driving usage of Profitero+’s service and understanding of value delivery across the client organisation vertically and horizontally
• Building relationships and networks across a portfolio of customers, identifying commercial opportunities and upselling new features where appropriate
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s capabilities/benefits
• Be the face of your clients within the Profitero+ business, ensuring that future client needs drive our product roadmap and ways of working
• Collaborate effectively with Publicis Groupe leadership to align strategic initiatives and leverage cross-network capabilities.
• Maintain and manage a balanced portfolio of client accounts to ensure sustainable revenue growth and risk management across key verticals.
• Preference for a degree in a business/marketing related field and 5+ years of relevant account management experience with a proven track record
• Must demonstrate excellent communication (written and oral) and active listening skills
• Must speak and write in English fluently
• Previous account management experience in the FMCG and/or tech sector
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals
• Goal driven – strong desire to exceed expectations

In addition, the following will be an advantage

Knowledge of other European languages would be useful: German, French, Spanish

Experience of working with Salesforce CRM

The above lists are not exhaustive, and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.

Why you want to work at Profitero+

Our package include; An inclusive workplace that promotes diversity and collaboration; access to ongoing learning and development opportunities; competitive compensation and benefits package; flexibility to support work-life balance; comprehensive health benefits for you and your family; generous paid leave and holidays; wellness program and employee assistance.

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