Group Account Director

Hi there—at Razorfish, we’re leaders in what's next. Since the dawn of the internet, we’ve helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record.

Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what’s coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn’t be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.

If you’re motivated to work alongside top performers, push the boundaries of what’s possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

Join us at razorfish.com.

Overview

As a Group Account Director, you are critical in shaping the performance and culture of your client account. You own senior/top-level tasks and respective meetings as you continue to practice a growth mindset and build leadership skills. You exhibit day-to-day management of effective team outputs balanced across internal and client stakeholders. Internally, you translate client business priorities into focused initiates and drive operational and creative excellence across a large multidisciplinary agency team that consistently exceeds expectations. You also continue to develop mastery in financials and contracts, alongside communications of pipeline management activities across disciplines.

Responsibilities

• Leadership in driving typically $5M+ in revenue, team sizes ranging from 30-50 people with multiple client stakeholders
• Guiding multidisciplinary teams across creative, strategy, experience design, technology, media and production to deliver unified, high-performing work
• Capable in managing 5+ types of complex work projects independently while consistently meeting and exceeding client expectations
• Ensures our clients have a consistent quality experience with us when we have different resource teams operating in different service delivery aspects of the organization, establishing clear account priorities and preventing cross-functional silos
• Leads agenda prep and attendance for senior level client meetings
• Leads prioritization of weekly/daily Account Team activities and addresses escalations by project/track of work, fostering a culture of proactive ideation and value-add solutions that exceed client asks
• Able to articulate opportunity relevance/business growth signs to secure and maintain internal staffing consistencies across the team
• Leads project and creative brief preparation in conjunction with strategy and leads project kickoff and wrap up meetings
• Owns and coordinates sections in creation of and updates to SOWs, SCOs and associated contract fulfillment needs, follow-ups and approvals. Leads the process and partners with the appropriate stakeholders to move through estimating and pricing activities
• Manages pipeline activities and updates (Salesforce 360), taking part in guidance calls and develops confidence supporting and running the weekly guidance related activities
• Lead internal and client QBR activities, looks for opportunities to cross sell and drive organic growth with clients. Owns and coordinates sections of annual growth/innovation workshop with client leadership
• Incorporates "up-sell / cross-sell" components into client conversations and demonstrates success setting up the next phase/contract or selling in incremental scope that addresses long-term client business goals
• Translates how our capabilities can translate into growth and/or objective achievement for our clients
• Works in close partnership with Program Management to drive profit margin and partners with delivery team to closely manage client business health (margin, burn rates, utilization etc.)
• Lead and craft case study content and contributes to townhalls, internal newsletters and other relevant business topics under leadership
• 10+ years of experience in digital marketing and integrated brand communications including in an agency leading large teams and complex projects
• Must be based in the greater Washington, DC / Northern Virginia area with the ability to maintain regular, consistent in-person engagement at client offices.
• A self-directed, flexible and adaptable problem solver
• High attention to detail with strong time-management and organizational skills
• Exceptional written and verbal communication skills

Experience building and nurturing client relationships

• High-competence in navigating challenging relationships or the ability to repair significant-level relationships
• Proven ability to craft winning narratives within proposals, scope adds, or significant scope changes
• Demonstrated experience navigating negotiations and trade-offs with clients through the agreement process while protecting agency margin and scope integrity
• Able to work with clients to define, quantify, and communicate the impact our partnership has had on their business
• The Power of One starts with our people! To do powerful things, we offer powerful resources.

Our best-in-class wellness and benefits offerings include

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected].

All your information will be kept confidential according to EEO guidelines.

Compensation Range: USD $121,315.00 - USD $185,920.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met.

For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/5/2027.