Location: Boca Raton, FL
Purpose Brands, including Orangetheory, Anytime Fitness, The Bar Method, and Waxing the City, is seeking a Director, Fintech Support to lead the support strategy, service performance, and operational governance of payment platforms, embedded payment services, and related financial workflows supporting franchisees, locations, members, and corporate teams.
The Director, Fintech Support is responsible for the strategy, performance, and continuous improvement of payment and fintech support services across Purpose Brands. This leader oversees support operations for payment onboarding, billing, refunds, disputes, settlements, payouts, and payment-provider escalations while ensuring a high-quality experience for franchisees and business stakeholders.
The role leads global support teams, develops service strategies, drives operational excellence, manages critical incidents, and partners closely with Product, Engineering, Finance, Security, Compliance, and external payment providers. The Director also champions AI-enabled support capabilities and automation to improve service quality, efficiency, and customer experience.
The Director, Fintech Support reports to the VP of Technical Operations
Additional Locations: Woodbury, MN
Job description provided by Purpose Brands.
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