Technical Account Manager

Location: New South Wales

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description Summary

• The Technical Account Manager specialises in renewing, up-selling, cross-selling, and
• closing maintenance/service/license contracts for assigned region or account(s).
• Must be based in Sydney, Australia, to support customers across the Sydney region.
• Ensures customer awareness and understanding of applicable product elements and
• contractual implications. Must meet sales objectives, e.g., quota, productivity
• requirements.

Description

• As a Qualys TAM the candidate will hold responsibility for both the technical and sales
• contact with enterprise selected customer in order to manage business, establishing and
• growing strong relationships at all levels of business seniority within the customer’s
• management.
• The ideal candidate will work autonomously, identifying and successfully working on
• customers' needs and plans and interacting with your management on key topics and
• milestones of the activity.

Responsibilities

• Maintain and develop business and technical relationships at all levels to identify

and develop potential new business opportunities within aligned accounts

• Deliver engaging sales presentations that are relevant to the audience
• Demonstrate, prove and align product capabilities to support customer goals
• Respond to customer questions on technical and business-related issues,

including RFIs/RFPs

• Actively promoting, managing and supporting POCs / POVs
• Provide accurate forecasting on Sales pipeline
• Maintain sales admin records and completing sales reports when necessary
• Carefully monitor the quality of all services Qualys delivers to the customer
• Raise any necessary alert for the customer’s business or technical situation in a

timely manner

• Act as the customer champion within Qualys
• Work with Product Management, Marketing and Engineering teams to drive

customer requirements

• Travel onsite regularly to meet with customers to be an extension of their security

team

Qualifications

• The ideal candidate will be self-motivated with knowledge of IT security and compliance
• and used to control typical business and sales processes. Must possess strong
• presentation skills and be able to communicate professionally in response to emails, RFPs
• and when submitting reports. Organised and analytical, able to find solutions to obstacles
• through creative and adaptive approaches.

• Bachelor's degree
• 2-3 years relevant experience
• Excellent written and oral English
• Excellent written and oral communication skills
• Proven ability to work autonomously on your assigned disciplines and/or tasks
• This is a sales role so familiarity with customer presentations and negotiations is

desired. Keep sales admin up to date and complete sales reports when necessary.

• Experienced at blending technical details with commercial requirements and

communicating such matters in a customer-oriented way.

• Able to handle multiple and sometimes conflicting customer priorities.
• Able to travel throughout the sales territory

Desired Attributes

• Knowledge of key technologies and subjects including TCP/IP and networking,

• Vulnerability Management, Policy Compliance/Audit Tools, Network Security, Web
• App Security, Endpoint Detection and Response, File integrity Monitoring Patch
• management, Cloud Security, Containers, DevOps cycle and API scripting (curl,
• python, …