Senior Manager, Utility Data & Systems

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.

Sr. Manager, Utility Data & Systems

Position Summary

The Sr. Manager, Utility Data & Systems owns customer data across the services lifecycle, a data-ownership role central to Neptune’s Solutions Delivery model. This role spans project data management, Neptune 360/My360 implementation, and API & data integrations, ensuring utilities’ data is accurate, well-integrated, and fully leveraged.

Key Responsibilities

• Own production and transfer file processes for install projects and Neptune 360, including integration with Neptune production data
• Lead file build, validation, and ongoing data-quality monitoring across customer accounts
• Direct implementation, provisioning, and configuration of Neptune 360 and My360 for new and existing customers
• Own ongoing Neptune 360 adoption training to help utilities realize the full value of their data
• Lead API and data-link work, including special-project integrations, SDK/API access, and related training and troubleshooting
• Build and manage a team of data and implementation specialists supporting the services lifecycle
• Partner with Service Systems & Tools and Customer Communication & Support to ensure data flows cleanly across systems

Skills

• Strong data management and data-quality skills, with attention to detail at scale
• Working knowledge of APIs, SDKs, and system-to-system data integration
• Ability to translate technical data concepts for non-technical customers and internal teams
• Project management skills to run multiple implementations concurrently
• People leadership and team-building skills
• Required Education: Bachelor’s degree in a related field (e.g., Information Systems, Data Analytics, Computer Science), or equivalent combination of education and experience.
• Required Experience: 7+ years of experience in data management, systems implementation, or software adoption/training, including 3+ years in a leadership role. Experience with utility, metering, or SaaS platform data preferred.

Preferred Qualifications

• Experience with AMI/AMR data systems or utility billing/CIS integrations
• Familiarity with API/SDK development or integration work
• Experience training customers on software adoption and data-driven insights
• Ways of Working: This is a hybrid position. The Sr. Manager, Utility Data & Systems is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.

Our Values

• At Neptune Technology Group, our values guide how we work, lead, and grow together. The Sr. Manager, Utility Data & Systems will be expected to embody and champion these values every day:
• Own It — We are accountable to ourselves and each other. We deliver results and always do what’s right.
• Be Humble — We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
• Be a Passionate Solver — We take pride in solving problems. We are adaptable and continuously learning.
• Win Together — We achieve more when individual perspectives come together.

Location

• Tallassee, AL | Duluth, GA | Mississauga, ON | Remote – US | Remote – Canada
• Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role
• #HP1