Hotel Human Resources (HR) Director | The Depot Complex

The Depot Hotel Complex, which includes the Renaissance Minneapolis Hotel-The Depot and Residence Inn at the Depot, is hiring for a Hotel Human Resources (HR) Director. This position is responsible for leading all human resources functions for the property including talent acquisition, employee engagement, employee relations, training and development, compensation and benefits, HRIS/payroll, and safety and compliance initiatives.

The Hotel Human Resources (HR) Director is responsible for leading all human resources functions for the property including talent acquisition, employee engagement, employee relations, training and development, compensation and benefits, HRIS/payroll, and safety and compliance initiatives.

Talent Acquisition: Oversees the HR Generalist’s recruiting, hiring, and onboarding efforts for all positions. Leads recruiting, hiring, and onboarding efforts for certain positions. Proactively collaborates with hiring managers to understand staffing needs and skills/competencies required for positions. Provides guidance to hiring managers on recruiting and interviewing best practices and candidate selection. Partners with hotel leaders in workforce and succession planning efforts. Partners with corporate Talent Acquisition team and Sr. HR Business Partner for certain positions and for intake meetings and offer discussions.

Employee Engagement: Utilizes relationships with property leaders and employees to promote positive employee relations as well as a collaborative and professional work environment. Leads HR Generalist in overseeing employee engagement programs and events. Ensures routine and effective communications on important HR updates and initiatives. Identifies and implements opportunities for improving employee communications and recognition in partnership with the corporate Communications team.

Employee Relations: Provides support to leaders in maintaining open communication and a direct relationship with employees. Lives and elevates CSM’s Values and coaches the behaviors aligned with CSM’s Values and expectations within the CSM Employee Handbook. Provides guidance to leaders to resolve sensitive employee situations, including performance management and disciplinary actions. Manages employee relations cases from intake through research, investigation, tracking, documentation, and resolution.

Resolves employee relations issues by coaching and consulting with employees and leaders. Escalates elevated and/or repeated employee relations situations to Sr. HR Business Partner. Identifies trends and issues within departments and develops recommendations for proactive solutions.

Training and Development: Leads HR Generalist in maintaining training records and ensuring employees complete all required brand, compliance, and other trainings. Partners with hotel leadership in scheduling and conducting orientation and brand/service trainings. Identifies training needs and ensures implementation to improve results. Provides developmental guidance and coaching to leaders and employees. Partners with corporate Development and Engagement team on training initiatives and implementations.

Compensation and Benefits: Ensures timely processing of employee wage changes, including those associated with annual reviews. Monitors and reviews wages to ensure accurate and equitable pay. Audits non-exempt incentive programs. Partners with Sr. HR Business partner to conduct market wage analysis surveys and create pay change proposals when necessary. Maintains in-depth knowledge of company benefits offerings, answers employee and leader benefits questions, tracks and assists employees with benefits enrollment, and partners with the corporate Benefits team on administration of benefits programs.

Partners with corporate Benefits team and vendor partners to administer various leave of absence programs. Manages employee leave of absence cases and return-to-work process, including evaluation of accommodations when necessary. Escalates employee leave of absence and accommodation cases to Sr. HR Business Partner as necessary.

HRIS/Payroll: Maintains detailed knowledge of company HRIS software and serves as HRIS subject matter expert for the property. Partners with corporate HR Operations team on new HRIS initiatives and implementations. Leads HR Generalist in ensuring accurate maintenance and timely processing of HRIS records as well as timely and accurate timecards approvals for bi-weekly payroll.

Safety: Works closely with department leaders to ensure a clean and safe work environment for employees. Collaborates with Director of Loss Prevention and Director of Engineering to identify and resolve safety and security concerns. Maintains compliance in all aspects of workers’ compensation and safety programs and partners with corporate Safety Manager on workers’ compensation claims. Follows up on incidents to support action planning to mitigate risk and hazards. Partners with Director of Loss Prevention in leading monthly Safety Committee meetings and ensures follow through on necessary items.

Compliance: Stays up-to-date on current employment laws. Ensures fair and consistent application of federal, state, and local laws. Ensures fair hiring and employment practices. Oversees HR Generalist in maintaining personnel records for active and terminated employees. Ensures proper Form I-9 completion and recordkeeping compliance. Partners with hotel leaders to ensure compliance with all company, brand, federal, state, and local training and certification requirements. Adheres to CSM Standard Operating Procedures.

Leadership: Participates in the Executive Committee team and partners with members to promote a collaborative, positive, and professional work environment. Provides coaching, development, and performance management to the HR Generalist. Responsible for interviewing, selection, termination, employee retention, training and evaluation of performance of direct reports.

Must have a solid business focus in addition to effective interpersonal skills.

Education: Bachelor’s Degree in Human Resources or related field or equivalent experience required. HR Certification through SHRM and/or HRCI preferred.

Experience/Knowledge/Skills/Abilities: 5+ years of professional HR experience required. Strong preference for bilingual proficiency in English and Spanish. Strong preference for experience in a hospitality or service industry. Must demonstrate proven ability to learn business operations, influence employees and leaders to arrive at appropriate outcomes, and build positive partnerships across different levels of the organization. Must have strong organizational & communication skills. Must have excellent conflict management and problem-solving skills. Must have effective time management skills and ability to balance competing priorities.

Rate: $95,000 - $120,000 per year, plus bonus

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.

CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.