ServiceNow Architect

Location: Roswell

Title

Job Type

Regular

Company

Roswell Park Comprehensive Cancer Center

Department

Information Technology

Time Type

Full time

Weekly Hours

40

FTE

1

Shift

First Shift (United States of America)

Summary

We’re looking for a strategic and hands-on ServiceNow Architect to drive the design, governance, and evolution of a critical enterprise platform. In this role, you’ll ensure the platform supports our business strategy while delivering reliable, secure, and high-performing solutions across the organization.

What You’ll Do

• Lead the end-to-end strategy, design, and continuous improvement of the enterprise platform
• Define and maintain architecture standards to ensure scalability, performance, and long-term sustainability
• Oversee system performance, reliability, and availability, proactively identifying opportunities for optimization
• Ensure data integrity, security, and regulatory compliance across all platform capabilities
• Manage platform administration, including leading and mentoring platform administrators
• Drive the development of efficient workflows, streamlined processes, and system integrations across enterprise applications
• Collaborate closely with infrastructure, application development, and service management teams to deliver cohesive, high-impact solutions
• Champion innovation and best practices to continuously enhance platform capabilities and user experience

What You Bring

• Experience leading or managing enterprise platforms or large-scale systems
• Strong understanding of platform architecture, integrations, and governance frameworks
• Proven ability to balance strategic vision with operational execution
• Knowledge of security, compliance, and data management principles
• Experience guiding teams and influencing cross-functional stakeholders
• A continuous improvement mindset with a focus on efficiency, scalability, and business value

Why You’ll Love Working Here

At Roswell Park, every role contributes to something bigger. You’ll be part of a mission-driven organization focused on improving lives through cancer research, treatment, and innovation.

Here’s what makes working here special

• Purpose-driven work – Your work directly supports patient care and outcomes
• Collaborative environment – Work alongside dedicated clinical, research, and operational teams
• Innovation-focused – Be part of an organization that is advancing healthcare through data and technology
• Growth opportunities – Build your skills in a complex, learning-focused environment
• Supportive culture – We value teamwork, respect, and work-life balance
• Starting salary is $153,518

Qualifications

Required Education and Experience

• Master’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of eight (8) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of ten (10) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization; or
• Associates degree in Information Technology, Computer Science, Information Systems, or related field and the equivalent of twelve (12) years of full-time experience in computer system hardware, operating systems and software, enterprise networking or computer systems security as it relates to technology used at the organization.

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.