Commercial Process Design & Architecture Lead (f/m/d)

Mission

Lead the design of Schneider Electric’s future Commercial Operating Model by defining the business capabilities, operating model and commercial processes required to enable a simplified, standardized and AI-ready commercial organization.

Serve as the business architect for Commercial, ensuring future business capabilities, commercial processes and operating models are aligned with strategic priorities and provide the blueprint for the next-generation CRM.

Key Responsibilities

Commercial Process Design

Define the long-term vision and strategy for Schneider Electric’s commercial process landscape.

Responsibilities

• Develop the global commercial process strategy aligned to business priorities.
• Define the roadmap for the evolution of commercial processes.
• Establish enterprise process design principles and standards.
• Drive simplification, harmonization and standardization across global, Division, Operations.
• Ensure commercial processes are scalable, customer-centric and AI-ready.

Business Capability Architecture

Define the future commercial business capability architecture that underpins the commercial operating model.

Responsibilities

• Define and maintain the Commercial Business Capability Map.
• Identify capability gaps, overlaps and future capability requirements.
• Establish capability hierarchy and ownership.
• Align business capabilities with strategic objectives and growth priorities.
• Ensure commercial processes, business information, AI capabilities and CRM functionality collectively enable the required business capabilities.
• Maintain capability architecture as the foundation for commercial transformation decisions.
• Prioritize capability evolution based on business value and strategic importance.

Commercial Operating Model Design

Design the future commercial operating model that enables effective execution across the enterprise.

Responsibilities

• Define the future commercial operating model.
• Design governance, decision rights and accountability across commercial processes.
• Define business roles and operating principles.
• Design interactions between global, Division, and Operations.
• Ensure alignment between business capabilities, operating model and commercial processes.

Future-State Commercial Process Design

Lead the design of future-state end-to-end commercial processes.

Responsibilities

• Design standardized end-to-end commercial processes
• Simplify workflows by eliminating unnecessary complexity and non-value-added activities.
• Design cross-process interactions to ensure seamless commercial execution.
• Incorporate automation and AI opportunities into process design.
• Validate future-state designs with business stakeholders.

Cross-Functional Business Design

Ensure commercial processes integrate effectively across the enterprise.

Responsibilities

• Lead cross-functional process design with Sales, Marketing, Finance, Supply Chain, Projects, and Customer Support.
• Resolve cross-functional process dependencies and design decisions.
• Identify impacts of process changes across adjacent business functions.
• Drive enterprise alignment on future ways of working.

AI-Ready Business & Process Design

Partner with Augmented Salesforce to ensure commercial processes are designed for AI-enabled execution.

Responsibilities

• SPOC for Commercial Processes team
• Identify opportunities for AI-assisted and AI-driven business capabilities.
• Define where AI augments or automates commercial activities.
• Ensure future process designs support AI agents and intelligent workflows.
• Embed AI considerations into business capability and process design.

Required Skills & Experience

10+ years of experience in Commercial Excellence, Sales Operations, Business Transformation, Process Excellence, or Business Architecture.

Proven expertise in end-to-end commercial process design, including process simplification, standardization, and operating model transformation across global organizations.

Strong business architecture and operating model design capabilities, with experience defining business capabilities, governance models, decision rights, and organizational interactions.

Experience leading large-scale commercial or CRM transformation programs, translating business strategy into future-state capabilities, processes, and technology requirements.

Strong stakeholder management and influencing skills, with the ability to align senior leaders and drive cross-functional decisions across Sales, Marketing, Finance, Supply Chain, and Customer Support.

Understanding of AI-enabled business transformation, including process automation, AI-assisted workflows, and designing AI-ready business processes and operating models.

Your next step? Apply online!

Apply now, even if you don’t (yet) meet all the requirements. We look forward to getting to know you! Please upload your CV including certificates and salary expectations.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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