Service Portfolio Architect

Location: St. Louis, Missouri

Job Description Summary

The Service Portfolio Architect is a senior individual contributor within Infrastructure Operations & Architecture (IO&A), reporting to the Director, Technology Architecture, Design & Delivery. This role serves as the service owner for an assigned portfolio of enterprise technology services. The role ensures each service remains aligned with business priorities, enterprise architecture standards, cybersecurity requirements, operational support models, and the long-term technology roadmap.

This role is responsible for service strategy, roadmap development, lifecycle planning, technology currency, standards alignment, operational readiness, modernization, and the successful transition of new capabilities into production support. The Service Portfolio Architect partners with the Director, Technology Architecture, Design & Delivery; Design & Delivery Engineers; Technology Operations; Service Delivery Managers; Cybersecurity; project delivery teams; vendors; and Managed Services Partners to ensure services are designed, delivered, transitioned, and continuously improved in a supportable and sustainable manner.

The Service Portfolio Architect operates in a consulted and advisory capacity for day-to-day operational matters. Accountability and responsibility for operational execution, incident management, service restoration, SLA performance, managed services partner performance, and ongoing support delivery reside with the Director, Technology Operations and the Service Delivery Managers. The Service Portfolio Architect provides technical guidance, lifecycle ownership, architectural direction, and service improvement leadership to support those operational functions.

Job Description

Purpose

Provide service ownership, lifecycle stewardship, architecture alignment, and operational-readiness leadership for assigned technology service portfolios so IO&A can deliver enterprise services that are secure, resilient, scalable, supportable, and aligned with business and technology strategy.