The Manager, Customer Success supports the global customer success function responsible for guiding our Governance, Risk, and Compliance (GRC) clients through their audit and compliance journey starting from onboarding to audit readiness, delivery collaboration, and renewal. They act as both a player-coach by leading a team of customer success professionals while remaining hands-on with key client engagements, audit readiness, and internal process design.
In this role, you'll hold interim ownership of a portion of the client portfolio: stepping in to manage accounts as needed during team scaling, transitions, or coverage gaps, with these accounts progressively handed off to analysts as the team builds out. Balancing people leadership with strategic oversight, you'll shape our Customer Success strategy across APAC, build and sustain a high-performing, customer-centric team culture, and ensure exceptional outcomes.
Only candidates located in Australia will be considered at this time.
Job description provided by Sensiba.
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