It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
The Team
Partner Relationship Management (PRM) is one of the newest products inside ServiceNow’s Sales CRM organization, built to help companies run their entire partner ecosystem, from deal registration through MDF to partner facing commerce, natively on the Now Platform. The product is just over a year old. This is a genuine zero to one opportunity: the foundational architecture exists, the first design partners are live, and the roadmap for the next phase is still being written by the people building it today.
What You Get to Do in This Role
Own product strategy and roadmap for a defined slice of PRM, from discovery through launch and adoption
Work directly with design partner customers to validate problems before committing engineering investment, and translate their feedback into clear, buildable requirements
Partner with engineering scrum teams in India day to day to break down epics, sequence releases, and make tradeoffs under real delivery constraints
Define and document detailed specs, acceptance criteria, and data models for complex partner ecosystem workflows (partner hierarchies, deal registration, approvals, MDF, catalog driven quoting)
Collaborate with design and research to shape partner facing and internal facing experiences, from early concepts through usability validation
Represent PRM in cross functional forums across GTM, design, research, and other stakeholder groups, and build consensus on shared priorities
Contribute to competitive positioning and help the team understand how PRM should be differentiated against established players in the partner management space
Mentor and influence product thinking across the broader team, given the staff level scope of this role
To be successful in this role you have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
12+ years of product management experience, with a track record of owning a product area end to end in a B2B SaaS environment
Experience building or scaling products in the partner ecosystem, channel, or partner relationship management space
Strong technical fluency, comfortable going deep with engineering on data models, workflow logic, and system architecture
Demonstrated ability to operate in ambiguity and build structure where none exists, this is a zero to one environment
Excellent written and verbal communication skills, with experience influencing stakeholders across geographies and time zones
Comfortable working with distributed, India based engineering and global product peers across North America
Preferred Qualifications
- Direct experience with partner relationship management, channel management, or partner ecosystem platforms such as Impartner, PartnerStack, ZINFI, Salesforce Partner Cloud/Community Cloud, SAP, Oracle, or Conga/Apttus
- Experience with CRM, CPQ, quote to cash, or order management systems
- Experience partnering with researchers and designers in a product trio model
- Prior experience at a company with a strong platform or ecosystem play
FD21
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Job description provided by ServiceNow.
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