Commercial Strategy Manager (Retention & Base Management)

Location: Osterley

Intro

This is a brilliant opportunity to join our Broadband Base Management & Retention team at a pivotal point in our strategy. As a Commercial Manager, you’ll support the development and delivery of the commercial strategy that protects and grows Sky’s Broadband base, improves customer outcomes and reduces churn. You’ll own strategic projects from insight and opportunity sizing through to business case, delivery and performance review.

What you’ll do

Own and deliver strategic Broadband base and retention projects, translating priorities into clear workplans, decisions and measurable customer and commercial outcomes.

Use customer insight, performance data, competitor context and financial analysis to identify opportunities, diagnose issues and develop clear recommendations and business cases.

Lead workstreams that address structural drivers of churn and improve lifecycle management (eg. homemove, early termination charges).

Develop and deliver initiatives that move customers to the right product, speed, technology and pricing (e.g. legacy migrations, FTTP migrations, faster-speed upgrades).

Drive projects from strategy through to execution, coordinating cross-functional teams, managing risks and dependencies, and ensuring customer, operational, legal and compliance considerations are built into delivery.

Create clear, concise materials for senior forums and provide robust post-launch evaluation, turning performance and learnings into actions that improve future decisions.

Essential Criteria

Strong demonstrable experience of taking commercial or strategic initiatives from problem/opportunity identification through to recommendation and action, with clear evidence of the commercial or customer outcome achieved.

Strong experience using customer, commercial and/or financial data to assess the potential value of opportunities, build business cases or evaluate performance. Able to explain the assumptions used, key measures considered and how analysis influenced a decision.

Proven experience of leading a project or workstream from idea through to delivery, coordinating multiple teams and managing milestones, risks, dependencies and competing priorities.

Evidence of working across multiple business functions and different levels of seniority, including influencing decisions where stakeholders had different priorities or viewpoints.

Able to provide examples of decisions where they have had to balance customer outcomes, commercial value, operational feasibility and/or financial impact, and explain how they reached their recommendation.

Demonstrable track record of delivering work to agreed milestones or deadlines, identifying issues early and taking action to keep delivery on track in a changing environment.

Desirable Criteria

Experience in commercial strategy, base management, retention, pricing, propositions, trading or customer lifecycle management.

Experience of telecommunications, subscription businesses or another environment with large customer bases and recurring revenue.

How you’ll work

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office.

The hybrid working expectations for this role are 3 days in the office per week.

Inclusion

Our people make Sky what it is. That’s why we’re committed to being an inclusive employer, where everyone can be themselves, have their voice heard, and do their best work for our customers. It's an important part of being a fair and responsible business. We're a Disability Confident Accredited Employer and are committed to providing a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Top Tips

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• To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.