Software QA and Support Engineer

Location: Remote - CA

SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.

Job Description Summary

SOLV Energy is looking for a Software QA and Support Engineer to join our Software Engineering Team to ensure we are providing high-quality work and service to our (mostly internal) customers. We are seeking someone who will collaborate within the team to successfully coordinate with external teams, test our software solutions, and contribute to our culture of continuous improvement and growth.

Members of the Software Engineering team support our custom software for utility-scale construction management, data monitoring, analytics, and reporting.

This role is fully remote, or hybrid with regular office presence in San Diego, CA or Bend, Oregon. Specific location details and expectations will be discussed during the interview process.

*This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned

Position Responsibilities and Duties

Achieve an expert level understanding of our custom software system features, the design intent, integrations with other business platforms, and how the applications are utilized

Prioritize and manage testing work independently using Jira, team tools, and release timelines

Build understanding of intended feature behavior through self-directed exploration and direct coordination with developers and product team members

Work together with other QA team members to coordinate functional, regression, negative, and ad-hoc testing

Write comprehensive test cases to cover functional test scenarios

Identify and drive opportunities to improve testing through automation, AI, and other innovations

Build self-sufficiency in your test environment, including basic Git/GitHub skills to pull and run code locally

Bring insights from training and communications to the Software Engineering team to support continuous process and product improvement

Serve as first point of contact and 2nd-tier support for our custom software — troubleshoot and resolve where possible, or escalate to the Development Manager with a clear, reproducible bug report in Jira

Monitor support channels and maintain clear, accurate ticket records from intake through resolution, meeting response-time expectations

Identify recurring or common issues, document known fixes to reduce repeat tickets and support future self-service, and suggest improvements to address root causes

Complete other responsibilities as assigned

Additional Locations: Remote - DC, Remote - AZ, Remote - AR, Remote - CO, Remote - CT, Remote - DE, Remote - FL, Remote - GA, Remote - ID, Remote - IL, Remote - IN, Remote - IA, Remote - KS, Remote - KY, Remote - LA, Remote - ME, Remote - MD, Remote - MA, Remote - MI, Remote - MN, Remote - MS, Remote - MO, Remote - MT, Remote - NE, Remote - NV, Remote - NH, Remote - NJ, Remote - NM, Remote - NY, Remote - NC, Remote - ND, Remote - OH, Remote - OK, Remote - OR, Remote - PA, Remote - RI, Remote - SC, Remote - SD, Remote - TN, Remote - UT, Remote - VT, San Diego CA Renewable Group, Remote - VA, Remote - WA, Remote - WV, Remote - WI, Remote - WY, Remote - TX, Remote - AL, Bend, OR