Manager, Suite Sales

Location: 300 Wyandotte, Kansas City, MO 64105

Job Description Summary

We elevate Kansas City through soccer experiences and create memories through personalized touchpoints with our club. Our promise is to continually delight our fans and set the benchmark for best practices across Major League Soccer.

Sporting Kansas City’s values are to be experience obsessed, high performance in all that we do, exemplify accountability, demonstrate integrity and to always put the club first.

Sporting Kansas City’s Manager, Suite Sales, is responsible for the selling, servicing, and retention of contractual, partial, and single-match suites for both Sporting Kansas City and non-soccer-related events that are associated with the organization.

This position is a key contributor to the Sales & Service team and must ensure all work aligns with the Sporting KC brand purpose: “We create memories through personalized experiences with our Club.”

Essential Functions

• Proactively prospect and sell multi-year, partial-year, and single-match suites.
• Fulfill suite holder requests and questions via email, phone, and face-to-face interaction, and administer invoicing and payment processes.
• Build all suite holder agreements and corresponding invoices, including providing updates to contracts, account information, and invoices as needed.
• Serve as the primary point of contact for suites and as the liaison between the Services Team and other teams within Sporting Kansas City.
• Strengthen relationships with new and existing suite and club holders to create new sales opportunities, renew, upgrade, and ensure repeat business.
• Continually create and implement unique sales and service strategies, ideas, and programs to increase retention rates and new business opportunities.
• Perform all necessary informational email communications with suite holders.
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Sporting Kansas City associates across various Teams within the organization.
• Participate and contribute to daily and/or weekly Sales Team meetings and training sessions.
• Required to make 40+ touch points a day through cold calling outside sales and personal networking
• Generate a predetermined minimum number of weekly meetings, both out of office and at Children’s Mercy Park, to enhance the level of customer care.
• Attend all Sporting Kansas City home games, as well as non-soccer-related events.
• Represent Sporting Kansas City and its related affiliates professionally at all times.
• Perform other related tasks as assigned.
• Additional Locations: Kansas City, Missouri