Sutter Health Healthcare/BioTech

Epic Support Analyst II

Los Altos, CA +3 Hybrid Full-time

Location: Sacramento

We are so glad you are interested in joining Sutter Health!

Organization

SHSO-Sutter Health System Office-Valley

Position Overview

Plays a pivotal role in ensuring exceptional customer satisfaction. The front line of our customer support, troubleshooting issues, providing technical expertise, triaging issues, and delivering top-notch solutions to enhance the customer experience.

EDUCATION

Equivalent experience will be accepted in lieu of the required degree or diploma.

Associate's degree in Computer Science, Information Technology, or related field

CERTIFICATION & LICENSURE

Epic certification in assigned area of responsibility within 6 months of hire

***Epic Ambulatory Certification or Accreditation***

TYPICAL EXPERIENCE

1 year recent relevant experience

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days of the Week

Monday - Friday

Weekend Requirements

As Needed

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $38.55 to $57.83 / hour. Sacramento Valley Area Pay Range is $38.55 to $57.83 / hour. San Francisco Bay Area Pay Range is $44.34 to $66.51 / hour.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

Additional Locations: Modesto, Emeryville, Los Altos

Job description provided by Sutter Health.
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