Mgr HR Operations Global

Location: India Office

Department

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description

Job Summary

This role provides strategic leadership for HR Operations, ensuring the delivery of efficient, compliant, and employee-centered services across the employee lifecycle. Responsibilities include overseeing HR administration, payroll, benefits and leave management, pre-employment screening, employee records, and case management, while leading operational excellence through process improvement, technology enablement, risk management, metrics, change management, and modernization initiatives. The role also serves as a key partner in fostering an inclusive and high-performing employee experience.

Model the Southwest Way

Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees

Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment

Invest in Leadership and self-growth through participating in continuous learning and development

Responsibilities

• Provide subject matter expertise to support the development and implementation of people-based processes and procedures and educate Employees on policies, process, and procedures
• Build, mentor, and lead a high-performing HR operations team of direct reports dedicated to executing HR Operations processes and maintaining integrity throughout the employee lifecycle.
• Partners with the People related Centers of Excellence to design workflows, ensuring seamless employee lifecycle management and efficient HR operations
• Maintain relationships with vendors and monitor programs across the employment lifecycle
• Lead the HR Operations business process and standards work to support overall HR Operations, translating company priorities into goals, metrics and SLAs, risk controls, and delivery plans
• Strengthen compliance, risk management, and audit readiness by maintaining knowledge of applicable laws and regulations, overseeing documentation for compliances, and ensuring programs adhere to Company policies and regulatory standards.
• Partner with People Department Centers of Excellence (COEs), Legal, Safety & Security, Talent Acquisition, HR Product, HR Business Partners to ensure efficient, compliant, and employee-centered execution across all HR Operations processes.
• Define, execute and manage people systems roadmap in partnership with People Product/IT.
• Oversee system and process integrity by managing upstream/downstream impacts and ensure controls are designed and functioning to mitigate operational and regulatory risk.
• Evaluate and improve business processes to enhance speed, quality, efficiency, and output across HR Operations programs, leveraging technology and collaboration with People Systems/IT.
• May perform other job duties as directed by Employee’s Leaders
• Knowledge, Skills and Abilities
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and procedures for personnel recruitment, selection, training, payroll and benefits administration, labor relations and negotiation, and personnel information systems
• Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in understanding and applying information to contribute to the organization’s strategic plan
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to combine pieces of information to form general rules or conclusions (including finding a relationship among unrelated events)
• Ability to work in a fast-paced environment with frequent interruptions and low tolerance for error

Education

Required: Bachelor’s degree in any field or equivalent advanced level experience

Preferred: Master's degree in Human Resources or similar fields

Experience

Demonstrated experience in directly or indirectly leading team(s)

Fully functioning, broad knowledge in

• HR Operations administration
• 8-12 years of relevant work-related / leadership experience
• Preferred: Experience in working on Workday HRIS

Other Qualifications

• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to work extended hours as needed
• Southwest Airlines is an Equal Opportunity Employer.
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