Sales Operations Segment Lead, RPS and USI Retirement

Location: Baltimore, MD

At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.

We believe doing the right thing for our clients and our associates is good business.With a career at the firm, you can expect opportunities to create real impact at workand in your community. You’ll enjoy resources to support your career path, as well ascompensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and valuesdifferences and colleagues who share a spirit of generosity.

Join us for the opportunity to grow and make a difference in ways that matter to you.

About the Team

Global Sales Operations is part of Global Sales Management (GSM), which also includes Client Skills, the Global Sales Experience Team (GSET), Global Sales Analytics and Insights (GSAI), and GSM Business Management. Sales Operations translates sales priorities into consistent, scalable execution. Working across GSM and with other key partners including Marketing, Product, and Technology, the group strengthens sales processes, operating rhythms, governance, tools, and capabilities.

This position reports to Global Head of Sales Operations, supports the Retirement Plan Services (RPS) and US Intermediaries (USI) Retirement segments, and operates within the broader Global Sales Operations model.

Role Summary

The Sales Operations Segment Lead serves as a day-to-day Sales Operations partner for the RPS and USI Retirement segments. The role combines business partnership, enablement of in-year sales planning, and execution leadership to translate segment priorities into clear GSM capability needs, operating rhythms, and measurable outcomes. As lead of the RPS and USI Retirement GSM pod, the role connects the segments with the wider GSM organization.

You will lead segment-aligned GSM initiatives and the GSM contribution to complex sales execution priorities across functions, stakeholder groups, processes, tools, and business segments. This includes providing informed recommendations to leadership, challenging and refining incoming demand, and ensuring agreed GSM and segment priorities are executed effectively and with discipline.

The role will also partner with segment teams to align business needs with global sales frameworks and capabilities, apply scalable best practices while allowing for segment-specific requirements, identify opportunities for shared solutions, and drive improvements in sales execution effectiveness and scalability.

Responsibilities

Segment Partnership and Business Alignment

• Serve as a primary day-to-day Sales Operations partner to senior leaders across the RPS and USI Retirement segments.
• Develop a strong understanding of segment strategies, distribution models, growth priorities, sales practices, leadership agendas, and operating context.
• Assess business priorities to identify GSM implications, capability requirements, trade-offs, and recommended next steps.
• Bring a clear point of view to leadership discussions by clarifying objectives, identifying gaps, and recommending practical paths forward.
• Contribute business context and recommendations to prioritization and sequencing decisions, escalating material cross-segment, resource, or global-standard trade-offs as appropriate.
• Distinguish between needs that can be met through existing GSM capabilities and those that may require broader capability development.

Sales Execution and Operating Rhythm

• Lead the segment application of sales execution rhythms, governance, sales process standards, coverage and territory practices, and other core GSM capabilities.
• Establish sustainable recurring GSM routines that create clear ownership, consistent follow-through, and appropriate senior-leader participation.
• Lead segment-aligned GSM initiatives and the GSM contribution to RPS and USI Retirement segment initiatives, coordinating cross-functional working groups where appropriate.
• Turn agreed priorities into execution plans with clear GSM owners, milestones, measures, dependencies, and risks, and help segment leaders identify the business decisions and ownership required.
• Evaluate incoming requests by connecting them to a defined business outcome, the relevant capability, and the appropriate intake or governance process.
• Assess the operating-model, data, enablement, technology, and change implications of business needs rather than treating each request as an isolated delivery item.
• Reduce reactive work and recurring one-off solutions by establishing clearer standards and repeatable operating practices.

Cross-Functional Coordination and Partnership

• Lead the RPS and USI Retirement GSM pod, ensuring connectivity between the segments and the wider GSM organization.
• Build shared context across GSM, and with other key partners including Marketing, Product, and Technology.
• Coordinate GSM delivery across functions, clarify handoffs, and connect accountable capability and execution leaders directly with the business.
• Surface dependencies, recurring patterns, capacity constraints, and risks early enough to support deliberate prioritization and sequencing.
• Support consistent intake, triage, portfolio visibility, governance, and decision-rights practices across the segments.
• Partner with contributors across GSM and other functions supporting segment outcomes to align priorities, quality, and follow-through.
• Share business context, knowledge, and effective practices with colleagues to strengthen Sales Operations capability across the team.

Global Capability Development

• Bring segment evidence, recurring needs, and operating insights into GSM capability roadmaps, including the Global Sales Operations center of excellence.
• Identify recurring patterns that may benefit from global practices, reusable solutions, or improvements to existing capabilities.
• Apply global frameworks with defined segment flexibility and challenge unnecessary bespoke processes, reports, templates, and workarounds.
• Partner with GSM process and capability owners to improve standards, playbooks, governance, measures, and capability health.
• Use data, stakeholder feedback, and process-health indicators to identify opportunities for improvement, innovation, automation, and a stronger seller experience, in partnership with GSET.
• Establish feedback loops, adoption measures, performance reporting, and scalable practices that can be reused across segments or regions.
• Contribute to communities of practice and transfer effective methods across teams.

Required

• Bachelor's degree or the equivalent combination of education and relevant experience.
• 8 or more years of total relevant work experience.
• Experience leading complex sales execution, commercial operations, or related cross-functional programs.
• Demonstrated ability to integrate business priorities with process ownership, analytics, technology, enablement, change, and governance considerations.
• Clear written and verbal communication, active listening, storytelling, and stakeholder-management skills.
• Ability to work through ambiguity while maintaining transparency, accountability, disciplined execution, and follow-through.
• Proven ability to influence, build alignment, and drive outcomes across teams without formal authority.

Preferred

• Experience in retirement plan services, intermediary or wholesale distribution, asset management, financial services, or another complex, relationship-driven distribution environment.
• Demonstrated success partnering with senior sales or business leaders and translating strategy into operating priorities and disciplined execution.
• Experience across several Sales Operations disciplines, such as planning and forecasting, business reviews, performance rhythms, pipeline and account planning, coverage and territory design, or go-to-market planning.
• Experience coordinating cross-functional work involving business, analytics, enablement, marketing, product, technology, and operational partners.
• Strong judgment in prioritization, sequencing, governance, and trade-off management, including the ability to challenge incoming demand constructively.

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$122,000.00 - $209,000.00 for the location of: Maryland, Colorado, Washington and remote workers

$135,000.00 - $230,000.00 for the location of: Washington, D.C.

$153,000.00 - $261,000.00 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.

Benefits

We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.

Featured employee benefits to enrich your life

Competitive compensation

Annual bonus eligibility

A generous retirement plan

Hybrid work schedule

Health and wellness benefits, including online therapy

Paid time off for vacation, illness, medical appointments, and volunteering days

Family care resources, including fertility and adoption benefits

Learn more about our benefits.

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.