Senior Creative Campaign Partner

Location: Australia (Flexible)

Employment Type

Fixed Term (Fixed Term)

Closing Date

23 Oct 2026 11:59pm

Job Title

Job Summary

We are Australia’s leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.

About the role

Telstra’s in-house creative agency is looking for aSenior Creative Campaign Partnerto play a critical role in partnering with Marketing teams to develop and deliver effective, creatively ambitious marketing campaigns.

This role is asenior client and campaign lead within the in-house creative agency, acting as the key connection between our Marketing stakeholders and the agency’s strategy, creative and delivery teams. You will work closely with marketers to understand their business and customerobjectives, shape high-qualitybriefsand ensure the agency is focused on the right problems and opportunities.

You will partner with Strategists, Creatives, Producers and Marketing teams across consumer, business,enterpriseand corporate projects, providing continuity frominitialbrief and strategic development through to creative development and final campaign delivery.

This is a senior role requiring strong autonomy, strategicthinkingand stakeholder leadership. You will build trusted relationships with senior marketers, constructively challenge briefs and requests, navigate competingprioritiesand help teams make informed decisions that lead to stronger creative and business outcomes.

The ideal candidate brings strongagency account management or client partnership experience, understands how great creative work gets made and can confidentlyoperateat the intersection of business, marketing,strategyand creativity.

Key Responsibilities

In your role asSenior Creative Campaign Partner, you willbe responsible forbuilding strong partnerships between Telstra’s Marketing teams and the in-house creative agency. You will champion great briefs, effectivecollaborationand customer-led thinking, helping teams translate marketingobjectivesinto strategically sound and creatively ambitious work.

Client Partnership & Campaign Leadership

• 1.Act as a senior day-to-day partner for Marketing stakeholders, building trusted relationships and a deep understanding of their business,customerand marketing priorities.
• 2.Lead campaigns frominitialengagement and briefing through strategic and creative development,maintainingcontinuity and alignment throughout the agency process.
• 3.Partner with Marketing teams to interrogate and strengthen briefs, ensuring clearobjectives, audiences, customer insights,propositionsand measures of success.
• 4.Provide strategic counsel to stakeholders, constructively challenging requests and helping teamsidentifythe right creative or communications response to the business problem.
• 5.Facilitate key campaign conversations,presentationsand decision points, ensuring stakeholders and agency teamsremainaligned.
• 6.Proactivelyidentifyopportunities to improve campaign effectiveness, creative ambition and the overall partnership between Marketing and the in-house agency.

Strategic & Creative Partnership

• 1.Work closely with Strategists and Marketing teams to ensure customer, business and brand insights are reflected in campaign briefs and creative development.
• 2.Partner with Creative teams to ensure they have the context, clarity and stakeholder accessrequiredto develop strong work.
• 3.Champion Telstra’s brand and creative ambition, helping stakeholders understand and support the strategic and creative rationale behind the work.
• 4.Consolidateand navigate stakeholder feedback, helping create clear direction for agency teams while protecting the integrity of the strategic and creative idea.
• 5.Connect learnings across campaigns and customer touchpoints to continually improve future briefs and creative responses.
• 6.Ensure relevant customer insights, data andpreviouscampaign performance are considered during briefing and campaign development.

Agency & Stakeholder Coordination

• 1.Act as the key interface between Marketing stakeholders and the agency team, ensuring clear communication,expectationsand accountability throughout each engagement.
• 2.Partner with Producers and Creative Services to translate agreed campaign requirements into clear scopes,timingsand delivery plans.
• 3.Work collaboratively with agency teams toidentifyrisks, dependencies or changes in scope and communicate these clearly with stakeholders.
• 4.Help manage competing stakeholder priorities and support effective prioritisation based on agreed marketing and businessobjectives.
• 5.Work with the Creative Services Leadand producersto continuously improve ways of working between Marketing and the in-house agency.
• 6.Build strong relationships across Marketing, Media, GTM, Brand, Digital and other relevant teams to enable integrated campaign development.

Campaign Effectiveness & Continuous Improvement

• 1.Partner with Marketing,Mediaand Analytics teams to understand campaign performance andidentifylearnings that can strengthen future briefs.
• 2.Ensure agreed campaignobjectivesand measures of success remain visible throughout strategy and creative development.
• 3.Lead or contribute to campaign retrospectives, capturing learnings across the stakeholder and agency teams.
• 4.Identifyrecurring opportunities, challenges and customer insights across the portfolio and bring these back into future planning.
• 5.Help build a culture of creativity, strategic thinking,accountabilityand strong clientpartnership within the in-house agency.

The successful candidate will have

7+ years of experience in agency account management, clientpartnershipor a similar senior agency-facing marketing role.

Demonstratedexperience managing integrated marketing campaigns from brief through strategy, creativedevelopmentand delivery.

Strong understanding of marketing strategy, creativedevelopmentand integrated campaign processes across digital and offline channels.

Experience partnering with senior Marketing stakeholders and building trusted client relationships.

Strong strategic thinking with the ability to understand a business problem, interrogate a brief and translate complex requirements into clear direction for agency teams.

Excellent communication,facilitationand presentation skills, with confidence navigating senior stakeholders and challenging conversations.

A strong understanding of what makes an effective creative brief and the ability to champion both customer and creative outcomes.

Experience working collaboratively with Strategists, Creatives, Producers,Mediaand Marketing teams.

Proven ability tooperateautonomously and manage multiple campaigns,stakeholdersand competing priorities.

Experience within an integrated creative agency, in-house agency or complex marketing organisation would be highly regarded.

Experience acrossB2B or Retailmarketing would be advantageous.

ThisSenior Creative Campaign Partnerrole is a key position within Telstra’s in-house creative agency, helping connect business and marketing priorities with strategy and creativity. The role will ensure our teams are solving the right problems, our stakeholders have a trusted agencypartnerand our campaigns are strategically grounded, creativelyambitiousand effective.

If this opportunity sounds like a perfect fit for you,we’dencourage you to apply!

We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we canprovide you through the recruitment process, visittel.st/thrive.