System Manager of Operations

Position Overview

• The System Manager of Operations provides operational leadership and oversight across
• assigned hospitals, markets, departments, and healthcare operations to ensure consistent
• performance, regulatory compliance, financial sustainability, and alignment with
• organizational strategy, mission, and values.
• This position partners with system leadership and strengthens operational performance,
• standardize processes, improve productivity, establish accountability, and support
• sustainable growth across a multi-site healthcare environment.
• Essential Duties and Responsibilities

Operational Leadership & Performance

• Oversee assigned operations to ensure performance, consistency, compliance, and

achievement of organizational goals.

• Partner with hospital, corporate, and functional leaders to improve efficiency,

productivity, quality, and operational effectiveness.

• Monitor operational KPIs, productivity, compliance, and satisfaction metrics and

drive corrective action when needed.

• Support operational readiness, integrations, performance improvement, and

organizational growth initiatives.

• Monitor key hospital projects and operational initiatives to ensure milestones,

timelines, deliverables, and performance expectations remain on track.

• Identify project risks, barriers, or delays and work with hospital and system

leadership to drive timely resolution and accountability.

• Proactively identify operational improvement opportunities and implement

solutions that streamline workflows, reduce unnecessary complexity, improve

service, and strengthen organizational effectiveness.

Corporate Office Operations & Executive Coordination

• Manage and continuously improve corporate office operations to ensure an

organized, efficient, and highly responsive environment that supports the C-suite

and enterprise leadership team.

• Work closely with C-suite executives to establish appropriate leadership meeting

structures, operating rhythms, and cadences that support timely decision-making,

accountability, communication, and organizational alignment.

• Coordinate corporate leadership meeting agendas, priorities, materials, and follow

up activities to ensure seamless interactions and effective dissemination of

information.

• Establish and maintain processes that strengthen the flow of information between

the C-suite, corporate departments, hospitals, and market leadership.

• Anticipate the operational needs of the corporate leadership team and proactively

address coordination, communication, travel, logistical, and workflow barriers.

• Manage enterprise travel processes, including evaluating travel needs, establishing

• efficient processes, managing relationships with travel partners and vendors,
• negotiating pricing and service agreements, and identifying opportunities to improve
• service and control costs.

• Evaluate corporate office processes, workflows, services, and vendor relationships

to identify opportunities for greater efficiency, standardization, and cost

effectiveness.

• Exercise a high level of discretion and confidentiality when working with executive

leadership and sensitive organizational information.

Financial & Operational Management

• Support development and achievement of operating budgets, revenue goals, and

financial targets.

• Partner with Finance and operational leaders to identify opportunities for improved

efficiency and financial performance.

• Use operational and financial data to guide decisions, prioritize opportunities, and

support resource allocation.

• Evaluate operational vendors and services to identify opportunities for cost savings,

improved performance, and greater organizational efficiency.

Team Leadership

• Provide leadership and operational support to clinical and operational teams.
• Establish and monitor productivity and performance expectations and provide

ongoing guidance and feedback.

• Promote accountability, collaboration, responsiveness, and effective execution

across assigned areas.

• Support leadership development and succession planning.
• Ensure adherence to organizational policies, clinical protocols, and regulatory

requirements.

Process Improvement & Standardization

• Develop and implement standardized SOPs, policies, workflows, and operational

processes in partnership with key stakeholders.

• Identify and implement best practices that improve efficiency, consistency,

accountability, quality, and service.

• Evaluate corporate and system operational processes to identify unnecessary

duplication, inefficiencies, gaps, and opportunities for standardization.

• Lead operational change using data-informed decision-making, effective

communication, and disciplined execution.

• Establish sustainable processes and accountability mechanisms to ensure

operational improvements are maintained.

Strategic Collaboration

• Partner closely with the C-suite and system leadership on strategic initiatives,

transformation, growth, integrations, and operational improvement.

• Serve as an operational connector between corporate leadership, hospital

leadership, and key functional areas to support alignment, communication, and

execution.

• Maintain effective relationships with internal leaders, external partners, vendors,

and regulatory agencies.

• Identify operational risks, escalate concerns appropriately, and provide

recommendations for timely resolution.

• Support implementation and operational integration of new hospitals, services,

partnerships, and other growth initiatives as needed.

• Strong knowledge of healthcare operations, performance management, process

improvement, budgeting, and operational KPIs.

• Demonstrated ability to lead and influence across multiple locations, departments,

and levels of an organization.

• Strong financial acumen, including budgets, productivity, resource allocation, cost

management, and P&L performance.

• Demonstrated ability to work effectively with C-suite executives and senior

leadership while exercising sound judgment, discretion, professionalism, and

organizational awareness.

• Strong analytical, problem-solving, communication, project management,

organizational, and change-management skills.

• Ability to manage multiple priorities and projects simultaneously in a fast-paced,

evolving healthcare environment.

• Ability to develop and implement standardized operational processes and SOPs.
• Strong ability to establish effective operating and meeting cadences, facilitate

information flow, and anticipate organizational and executive operational needs.

• Strong vendor management and negotiation skills.
• High degree of initiative with the ability to identify needs, develop solutions, and

drive execution with limited direction.

Experience

• Minimum of five (5) years of progressive healthcare operations experience, including

leadership responsibility.

• Hospital, health system, clinical operations, or multi-site healthcare experience

strongly preferred.

• Experience managing operational performance, productivity, budgets, KPIs, and

process improvement required.

• Experience coordinating and driving hospital projects and operational initiatives

from implementation through completion preferred.

• Experience working directly with C-suite executives and senior healthcare

leadership strongly preferred.

• Experience managing vendor relationships, contract negotiations, travel programs,

or corporate operational services preferred.

• Experience supporting organizational growth, integrations, acquisitions, or

healthcare transformation initiatives preferred.

Education & Certifications

• Bachelor’s degree in Healthcare Administration, Business Administration,

Management, Nursing, or a related field required.

• Master’s degree in Healthcare Administration (MHA), Business Administration

(MBA), or a related field preferred.

• Lean Six Sigma certification (Green Belt or higher) preferred.
• Certified Professional in Healthcare Quality (CPHQ), Certified Healthcare

Operations Professional (CHOP), Project Management Professional (PMP), or

similar healthcare operations/process improvement certification preferred.

Physical Requirements

• Ability to perform primarily sedentary work with periods of standing, walking, and

computer use.

• Ability to communicate and collaborate effectively in person, by telephone, and

through virtual meeting platforms.

• Ability to travel as needed.

Equal Opportunity Statement

• Tenor Health Foundation is an equal opportunity employer committed to maintaining a
• respectful, inclusive, and mission-driven workplace. Employment decisions are based on
• qualifications, merit, business needs, and applicable law.