Sr Product Manager

Location: United States

The Senior Product Manager, Health Insurance & Claims is accountable for the strategy, health, evolution, and business outcomes of the Health Insurance and Claims product teams. This role provides product leadership across Disability Insurance, Medicare Supplement, and Long-Term Care servicing, as well as Health and Death Claims capabilities and experiences.

This leader will ensure these products, processes, data, and supporting technology remain accurate, efficient, resilient, and positioned to meet the evolving needs of clients, advisors, and internal teams. The role will set product direction, prioritize investment, and partner across Operations, Technology, Actuarial, Legal, Compliance, and other Product teams to simplify experiences, reduce operational complexity, modernize capabilities, and deliver measurable business and client value.

The role combines stewardship of critical insurance capabilities with forward-looking product leadership, balancing run-the-business health, regulatory and operational needs, modernization, and experience improvement.

DUTIES & RESPONSIBILITIES

Responsible for the long-term product roadmap as part of a larger business strategy. Develops a compelling product strategy through analysis of personas, use cases, customer benefits, and solution value propositions

Consistently and iteratively ensures that business strategies are being executed through product roadmaps

Leads team collaboration to manage and prioritize product roadmap and releases across multiple products

Collaborates to resolve conflicts in a constructive manner when they arise

Accountable to ensure that product teams understand the business outcomes needed, and that business outcomes are tied to a broader business goal or objective

Identifies and tracks Key Performance Metrics; accountable to ensure that KPIs are delivering the necessary business value. Facilitates conversations and coaching with product teams and relevant stakeholders to address gaps and necessary improvements to delivering specific KPIs

Ensures outcomes on the roadmap fit within capacity constraints and are prioritized and sequenced in order to maximize value to the customer. Is available to consult on broader roadmap objectives with business and technology partners. Leans into prioritization and tradeoff discussions across stakeholder groups to effectively manage decisions associated with product roadmaps

Engages with customers and users on a regular basis to uncover implicit and explicit needs, and translate to product hypothesis which are tested and refined to deliver solutions

Collaborates across product teams to develop and roll out operational plans. Facilitates conversations across product teams to ensure alignment. Coaches team members on effective product management and agile techniques to help mature the abilities of the entire team

Researches and identifies industry best practices and trends to increase effectiveness

Acquires, maintains and applies advanced knowledge of the business, its products and processes, and an academic understanding of Product Management. Leverages knowledge to coach product teams to operate effectively

Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable

Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.