Head - IT Infrastructure and Operations

About Our Company

TSS Consultancy is a rapidly growing product-based company dedicated to delivering comprehensive solutions tailored to the unique needs of Fintech and Regtech organizations. Our mission is to fight financial crime through innovation and expertise. With a keen understanding of the market, we have developed cutting-edge products that set us apart in the industry.

Our commitment to excellence has earned us the trust and partnership of some of the most prestigious institutions. We proudly serve 9 out of the top 10 brokers, 4 out of the top 5 private sector banks, and 3 out of the top 4 exchanges. Our client portfolio extends further, including leading financial institutions and regulatory bodies, reinforcing our reputation as a reliable and forward-thinking partner.

We have our vibrant offices in the cities of Mumbai, Rajkot and Gandhinagar. In our growing presence we currently have our clients across India, South Africa and USA.

For more information : www.trackwizz.com

About the position

The Head of Infrastructure will lead the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms supporting business growth and regulatory requirements.

Key Responsibilities

Data Center & Cloud Operations

• Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments
• Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance
• Ensure 99.9%+ availability, performance and capacity planning
• Optimize cloud costs through FinOps and vendor management

Infrastructure Strategy & Leadership

• Develop and execute an infrastructure strategy aligned with business objectives
• Drive transformation across data center, cloud, network and end-user computing
• Lead modernization initiatives including cloud adoption, automation, SRE and AIOps
• Act as the senior escalation point for critical outages and incidents

Network, Security & Resilience

• Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet)
• Collaborate with CISO on infrastructure security, IAM, PAM and Zero Trust frameworks
• Protect systems against cyber threats such as DDoS and ransomware
• Maintain a secure, resilient and segmented infrastructure

Platform, OS & Middleware Management

• Oversee Linux, Windows and Unix platforms
• Manage middleware such as web servers, application servers, MQ and API gateways
• Ensure patching, hardening, configuration management and standardization

Service Management & Reliability

• Implement and govern ITIL / ITSM processes
• Define SLA, SLO, KPI and availability metrics
• Drive Site Reliability Engineering (SRE) and automation initiatives
• Lead problem management and root cause analysis (RCA)

Vendor & Financial Management

• Manage infrastructure vendors, OEMs and cloud providers
• Lead contract negotiations, renewals, audits and cost optimization
• Control CAPEX / OPEX budgets and justify ROI for infrastructure investments

Compliance & Governance

• Ensure compliance with ISO 27001 and regulatory requirements (SEBI, RBI, CERT-In, UIDAI)
• Support internal, external and regulatory audits
• Maintain infrastructure documentation and SOPs

Team Building

• Build and mentor high-performing infrastructure teams
• Define roles, on-call models and succession plans
• Foster a culture of ownership, accountability and continuous improvement

Required Skills & Experience

• 12+ years of experience in IT Infrastructure & Operations
• 3+ years in a senior leadership role
• Proven experience managing large-scale, mission-critical platforms
• Strong expertise in AWS / Azure / GCP, data centers and virtualization
• Experience with Linux, Windows, enterprise networking, DR and BCP
• Hands-on exposure to automation tools (Ansible, Terraform, scripting)
• Strong understanding of ITSM / ITIL, monitoring, observability and AIOp