Manager- IT Infrastructure

At IPS, we are global leaders in developing innovative solutions for the consulting, architecture, engineering, project controls, procurement, construction management, and CQV of technically complex facilities, primarily in the life sciences industry. We are looking for a talented Manager- IT Infrastructure to join our dedicated team at our office located in Mumbai.

Key Roles and Responsibilities:-

Infrastructure Operations & Service Reliability – Lead the daily operation, monitoring, maintenance, and reliability of enterprise infrastructure services, including cloud platforms, servers, storage, network services, identity systems, endpoint platforms, backup/recovery, and collaboration infrastructure. Ensure incidents, problems, changes, capacity needs, maintenance windows, and recurring operational risks are managed in a timely and controlled manner.

Infrastructure Projects, Modernization & Continuous Improvement – Plan and lead infrastructure initiatives such as cloud and network modernization, identity and access improvements, endpoint platform enhancements, server lifecycle programs, automation, monitoring improvements, disaster recovery readiness, and office or project technology deployments. Translate business and technology needs into practical execution plans, standards, documentation, and measurable outcomes.

Security, Compliance & Risk Management – Partner with IT Security and Compliance to ensure infrastructure services align with internal policies, ISO27001 controls, vulnerability remediation expectations, audit evidence requirements, secure configuration standards, privileged access practices, and data protection needs. Support technical risk assessments, remediation tracking, and control improvement activities.

Team Leadership, Coaching & Escalation Management – Manage, mentor, and develop infrastructure engineers, administrators, analysts, and/or external partners. Provide clear priorities, technical guidance, performance feedback, workload direction, and career development support. Serve as the senior escalation point for high-impact technical issues, service interruptions, root-cause analysis, and cross-functional troubleshooting.

Vendor, Budget & Lifecycle Management – Manage vendor relationships, managed service providers, contracts, renewals, infrastructure purchasing, asset lifecycle planning, licensing coordination, budget inputs, and cost optimization opportunities. Evaluate solutions and service providers to ensure technical fit, reliability, security, scalability, and business value.

Stakeholder Engagement, Governance & Other Duties as Assigned – Collaborate with business leaders, regional IT teams, project teams, Support, Applications, Security, and PMO stakeholders to align infrastructure priorities with organizational needs. Maintain governance practices, technical documentation, service reporting, standards, roadmaps, and communications. Perform other related duties as assigned.

Qualifications & Requirements

Master’s degree in information technology, Computer Science, Engineering, Information Systems, or a related technical discipline required; equivalent combination of education, certifications, and progressive experience may be considered. 8–12 years of progressive infrastructure, systems engineering, cloud, network, or enterprise IT operations experience required, including 3–5 years of supervisory, technical leadership, or people management experience.

Strong hands-on background with Microsoft 365, Azure/Entra ID, Intune, Oracle Cloud Infrastructure (OCI), Windows Server, VMware/vSphere, enterprise networking, endpoint management, backup/recovery technologies, monitoring platforms, scripting/automation, and hybrid cloud environments. Demonstrated experience leading incident/problem/change processes, infrastructure projects, lifecycle programs, disaster recovery planning, vendor coordination, documentation, and service improvement initiatives.

Experience working with ITIL-based service management practices required; ITIL v4 Foundation preferred. Experience supporting ISO27001, NIST, CIS Controls or similar security/compliance frameworks preferred. Relevant Microsoft, Azure, networking, security, virtualization, or cloud certifications strongly preferred. Excellent written and verbal communication skills, with the ability to communicate technical priorities, risks, and recommendations to technical teams, business stakeholders, and senior leadership.

About Us

IPS, a Berkshire Hathaway company, is a global leader in technical consulting, architecture, engineering, procurement, construction management, commissioning, qualification, and validation services for technically complex facilities. Integration is how we think and work. It requires the ability to unite existing and emerging technologies into a process that reliably delivers products and accelerates speed to market. That end-to-end mindset allows us to be agile and anticipate challenges as we move projects toward operational readiness.

IPS applies design and delivery expertise, client-side experience, and supplier-side insight to every project. We infuse our curiosity, our passion, and our commitment to partnership in delivering solutions at any scale. We meet our clients where they are and get them to where they need to go. That’s only possible when we care as much as our clients do.

Specialties

Process Architecture, Process Design, Engineering, Construction, Commissioning, Qualification, LEAN Project Delivery, Strategic Master Planning, Energy Conservation Management, Project Controls, Program/Project Management, Operations/Logistics Strategy and Planning, EPCMV, and Staffing Services.

All qualified applicants will receive consideration for employment at IPS without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran, marital, or citizenship status; or any other status protected by law. IPS is proud to be an affirmative action and equal opportunity employer.

Attention Search Firms/Third-Party Recruiters: IPS is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities with IPS. Regardless of past practice, all resumes submitted by search firms to any employee at IPS via email, the Internet, or directly to hiring managers at IPS in any form without a valid written search agreement in place for a specific position will be deemed the sole property of IPS, and no fee will be paid in the event a candidate is hired by IPS as a result of the referral or through other means

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