Strategic Operations Associate - Global Member Engagement

About the Role

As the Strategic Operations Associate - Global Member Engagement, you will bring Uber One’s engagement and retention strategy to life through campaigns, events, and partnerships that give members more reasons to ride with Uber. Your work will help drive ride frequency, deepen engagement across Uber’s businesses, and support long-term retention for our 50M+ global Uber One members.

In this individual contributor role, you will turn strategic priorities into coordinated campaign plans and manage the details that make them successful. Working closely with Regional Operations, Marketing, Product, Legal, Communications, and Commercial teams, you will help deliver compelling member experiences at global scale. This role is well suited to someone who combines strong organization and analytical thinking with the ability to build relationships, navigate dependencies, and keep cross-functional teams moving toward a shared goal.

What You'll Do

Deliver major membership campaigns: Lead end-to-end planning and execution of key membership events, such as Member Days, from defining campaign objectives and building launch plans through coordinating delivery and conducting post-campaign reviews

Coordinate cross-functional execution: Bring together Regional Operations, Marketing, Product, Legal, Communications, and other partners. Establish clear timelines, responsibilities, and dependencies; track readiness; and surface risks early to keep campaigns on course

Translate global plans into local execution: Partner with regional teams to adapt campaigns to local member needs and market conditions while maintaining shared objectives and a consistent member experience

Grow engagement across Uber: Develop and execute campaigns that encourage members to engage across Uber’s businesses, with a primary focus on increasing the number of members who ride and how frequently they do so

Bring partnerships to life: Support the development and execution of member commercial partnerships and sponsorships, coordinating offers, operational requirements, and launch activities with internal teams and external partners

Measure results and improve future campaigns: Partner with Analytics teams to define success measures, monitor campaign performance, and translate findings into recommendations. Build repeatable processes and playbooks that make each campaign more effective and easier to execute

Basic Qualifications

• 2+ years of experience
• Bachelors degree
• Experience using data to inform campaign design, track performance, and evaluate results. You can identify the insights that matter and translate them into practical improvements
• You integrate AI into your day-to-day work to accelerate research, streamline planning and reporting, and improve execution quality, applying sound judgment to its outputs

Preferred Qualifications

• You create concise briefs, plans, and status updates that help teams understand what needs to happen, who owns it, and when decisions or support are needed
• You stay effective as priorities shift, identify gaps before they become blockers, and take responsibility for moving your work forward
• You are highly organized, detail-oriented, and action-oriented. You can turn a broad objective into a practical work plan and manage multiple workstreams from planning through completion
• You build strong working relationships and keep stakeholders aligned across teams and regions. You are comfortable following up on commitments, resolving dependencies, and escalating issues with clear context and proposed solutions
• Experience delivering complex, highly cross-functional campaigns, events, or product launches
• Experience working with membership programs, subscription products, or consumer engagement and retention initiatives
• Experience coordinating global initiatives across regional teams or international markets
• Experience executing commercial partnerships, sponsorships, or promotional offers
• For Chicago, IL-based roles: The base salary range for this role is USD $95,500 per year - USD $106,000 per year.
• For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
• For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.
• For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.