Administrator, Access Training Design - Patient Access Organization

Bachelor's Degree or equivalent is required in Instructional Design, Instructional Technology, Adult Education or a related field. Master's Degree preferred or a minimum of 5+ years of progressive responsibility in instructional design.

5 years minimum (required) - Instructional Design & Curriculum development experience. Progressive experience designing and developing structured training programs using formal instructional design methodology (e.g., ADDIE or similar) and demonstrated experience building competency-based curriculum in operational or performance-driven environments.

3 years minimum (required) - Healthcare Operations Training experience - developing training for healthcare operations, ambulatory workflows, call center environments, or revenue cycle functions. Familiarity with scheduling, registration or referral-based processes in a healthcare setting. Experience with graphic design software (e.g. photoshop, InDesign, Canva)

3 years minimum (required) - Learning Program Implementation and Evaluation - experience implementing onboarding programs, certification models, or skill-based learning pathways. Demonstrated experience measuring training effectiveness using structured evaluation models (e.g., Kirpatrick or similar). Experience with using a learning management system (e.g., Cornerstone).

2 years minimum (required) - Performance-integrated learning collaboration. Experience partnering with operational leaders or quality teams to translate performance trends into targeted learning interventions. Demonstrated ability to align curriculum with measurable performance outcomes.

2 years minimum (preferred) - Leadership development curriculum design. Experience designing or facilitating leadership development programming for supervisors or emerging leaders. Exposure to coaching frameworks, accountability training, or management development.

2 years minimum (preferred) - Process improvement or workflow change support. Experience supporting operational transformation, workflow redesign, system implementations, or change management initiatives through structured training development.

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

Current/former UC employees are subject to a personnel file review.