Benefits Coordinator

Location: Grand Rapids, MI

Jobs Summary

The Benefits Coordinator is a member of our Corporate Benefits Team, responsible for supporting benefit functions to ensure effective administration of employee benefits. This position handles day-to-day benefits administration, including employee and HR admin inquiries, enrollment and record-keeping operations, and communications. It also involves assisting employees in understanding and utilizing their benefits and working with vendors to resolve issues.

Principle Duties and Responsibilities

Acts as the main point of contact for employee benefits questions and concerns, supports team on initial escalations:

Addresses baseline to moderately complex elevated employee issues related to benefits, escalates when necessary

Responds to inquiries (coverage, eligibility, enrollment, plan operation, process navigation, etc.)

Supports communications and training materials related to benefits, ensuring clear and concise information

Provides benefit education, guidance and support to employees and HR Admins

Leads data quality processes in accordance with the Affordable Care Act

Monitors and administers processes in support of enrollment operations within the HR system

Handles administrative processes (complete forms, review enrollment docs, etc.)

Oversees, maintains and updates instructional and procedural documentation

Conducts audits and produces ad hoc reports

Handles vendor invoices and large claims tracking

Responds to various benefit inquiries from government and other third-party associations (Medicare Secondary Payer questionnaires, Medicare applications, etc.)

Files death claims for life insurance policies

Reconciles monthly benefit billings and submits for payment

Administer Canadian benefits processes

Coordinate Puerto Rico renewal with leadership oversight

Support RFP and M&A due diligence processes

Provides training on HR system benefits processes and supports troubleshooting issues

Collaborates with the Corporate Benefit’s team and other internal stakeholders on various projects, providing support and contributing to the successful execution of initiatives

Performs other administrative duties and back-up duties for team as needed

Bachelor’s degree in human resources, Business Administration, or a related field preferred.

Minimum 2-3 years of experience in benefits administration or a related HR role

Proven comprehensive knowledge of benefits administration

Familiarity with HR technology systems, preferred experience with Workday

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Advanced proficiency in Excel

Exceptional attention to detail, when handling complex verification and documentation processes.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Excellent communication skills, both written and verbal

The ability to handle sensitive and confidential information with the utmost discretion.

A solid understanding of employee benefits programs and concepts

Knowledge of benefit-related regulations, including COBRA, HIPAA, and IRS guidelines.

The Company is an Equal Opportunity Employer.