JOB SUMMARY: The Technical Content Specialist is responsible for developing technical content using formats appropriate to the intended audience, technical subject matter, learning objective, and delivery environment. This includes written, video, animation, presentation style, and web-based content supporting technical skills, procedures, systems, and related training needs. The position will also execute projects involving technology upgrades and support or deliver user training on the new technology, as appropriate to the project.
The role is expected to professionally collaborate with all departments of Technical Services, including Engineering and Leadership, in order to complete job responsibilities. This may require schedule flexibility to gather information, observe technical work, or validate procedures across shifts based on operational and project needs. MAJOR RESPONSIBILITIES: Develop technical training manuals, maintenance guides, and compliance-oriented procedures, and other technical documentation by consolidating information from various sources into accurate, user-friendly formats suitable for online and other approved delivery methods.
Gathers photos and documentation within venues and various other work locations. Validates that information provided matches Engineering, Vendor, and other UO approved documentation. Work closely with Technicians, Trainers, Engineers, and Leadership to document step-by-step procedures that incorporate a high-level understanding of mechanical, electrical, hydraulic, pneumatic, control, and other-related systems. Where applicable, incorporate ride and show control-system functionality into an integrated explanation of total system operation to support a complete technical training approach.
Assists in validation of procedures for Technician use. Coordinate projects involving new technology implementation, process digitization, learning software integration, and other Technical Services technology efforts. Partner with other departments, support capital project coordination, and contribute to process improvement initiatives, including Maximo efficiencies. Provides technical advice for the ongoing development of the Training program within Technical Services.
Meet with Trainers from each area to assist them with planning and development. Provide feedback and guidance to help ensure a successful training strategy that meets the goals of Technical Services management. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned.
EDUCATION: Bachelor’s degree in Technical Writing, Instructional Design with a technical focus, electrical or mechanical systems with an emphasis on technical writing, or a related field preferred Equivalent relevant experience may be considered in lieu of education EXPERIENCE: 5+ years writing compliance, technical oriented procedures, or documentation. Previous experience in writing or developing training materials is desired Or equivalent combination of education & experience Your talent, skills and experience will be rewarded with a competitive compensation package.
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Job description provided by Universal Destinations & Experiences.
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