Manager, Talent and Culture

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary.

Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY: The Manager, Talent & Culture – Creative serves as a strategic people partner to leaders across assigned Universal Creative functions and project teams. The role aligns talent and organizational priorities with business goals, advising leaders on workforce planning, organization effectiveness, leadership capability, employee relations, performance, talent development, and change.

The Manager works with substantial independence in a complex, project-based environment. MAJOR RESPONSIBILITIES: Strategic business partnership and workforce planning Own the Talent & Culture partnership for assigned Creative functions, translating business and project priorities into workforce plans. Independently advise senior leaders on organizational needs, talent risks, and the capabilities required to deliver business goals.

Organization effectiveness and change Lead organization design and change initiatives across assigned functions. Develop and assess options, address impacts to roles, reporting relationships, and accountability, and guide leaders through implementation and communication. Leadership, performance, and talent development Coach leaders and support team members on performance, development, and career growth. Facilitate talent reviews, succession planning, and development actions in partnership with leaders.

Influence follow-through on talent priorities and help strengthen leadership capability across assigned functions. Employee relations and policy guidance Lead complex employee relations matters and investigations, providing clear recommendations on performance, conduct, and policy issues. Partner with Employee Relations and Employment Law on sensitive matters and help leaders address concerns consistently and appropriately.

Culture, engagement, and Talent & Culture programs Lead engagement, inclusion, and retention efforts for assigned functions. Use employee feedback and organizational data to identify priorities, recommend actions, and drive cross-functional solutions with Talent Acquisition, Compensation, Talent Development, Finance, and other partners. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Performs other duties as assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications below represent the knowledge, skills, and abilities required for the role. Progressive Talent & Culture or Human Resources experience, including significant experience advising leaders on complex employee and organizational matters. Demonstrated ability to partner with senior leaders, influence decisions, and connect people strategies to business priorities.

Sound knowledge of employee relations practices, workplace investigations, performance management, and applicable employment laws and policies. Experience with workforce planning, organization design, talent reviews, succession planning, leadership development, and change management. Strong judgment, discretion, communication, facilitation, problem-solving, and conflict-resolution skills. Ability to manage competing priorities and sensitive work independently in a matrixed, fast-paced, project-based environment.

Proficiency with HR data and systems; ability to interpret information, identify trends, and communicate useful recommendations. Ability to build trusted partnerships and collaborate across Talent & Culture, Finance, Talent Acquisition, and business teams. ADDITIONAL INFORMATION: Maintains confidentiality, exercises sound judgment, and builds trusted relationships with Team Members and leaders across assigned Creative functions.

The role may expand to support additional Creative functions, broader organizational initiatives, or team leadership as business needs evolve. Travel among Creative offices and project locations may be required. Schedule flexibility may be needed to support business priorities. May provide day-to-day support and assistance Team Members and lead cross-functional initiatives, as appropriate. EDUCATION: Bachelor’s degree in Human Resources, Business, Psychology, or a related field, or an equivalent combination of education and relevant experience.

EXPERIENCE: Five or more years of progressive Human Resources or Talent & Culture experience, including substantial business-partner or employee-relations work. Experience supporting senior leaders in a complex or matrixed organization is preferred. Experience leading teams, projects, or cross-functional initiatives is also preferred. Your talent, skills and experience will be rewarded with a competitive compensation package.

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