Functional Analyst

This competition is open to all applicants however; internal applicants will be given priority consideration based on minimum qualifications, or a combination of experience, skills, and abilities before external applicants are considered.

This position has a term length of 2 years.

Location - This role is hybrid with a mix of remote and in-person work. Work primarily takes place at Enterprise Square.

Do you enjoy working in a collaborative environment, believe in service excellence and have a passion for optimizing processes, dealing with complex problems using integrated technology solutions to enhance user experience? Then this opportunity, as a Functional Analyst, may be a great fit.

Reporting to the Manager, Business Support Services the Functional Analyst acts as a key point of contact and subject matter expert bridging data management, reporting and configuration of systems changes between Shared Services and Enterprise systems and applications.

Participate and collaborate with Business and Technical teams in system upgrades, the design and development of new modules and/or processes, and the implementation of new solutions that will enhance business processes and user experience

Conduct System Testing and facilitate User Acceptance Testing(UAT) to ensure successful deployment of changes

Conducts first-stage investigations into issues raised by faculty and staff. Collect Relevant information to identify the source of the issue, formulate a solution and/or document complex issues for follow up with relevant stakeholders

Investigates and analyzes data requests to determine expected outcomes, business/stakeholder requirements, and the best method for generating and accessing the information

Configure ticketing platform structures, including workflow automation, service catalog design, and dashboard reporting

Informs the identification of key performance indicators that can support the measurement and monitoring of business performance toward strategic goals.

Prepare and maintain documentation, including business process flows, system specifications, and training materials

Post-secondary Diploma or Degree Computing Science or Management Information Systems

Minimum 2 years as a Functional or Business Analyst experience with ERP HCM/Finance Applications

Proficiency in PeopleSoft HCM & Finance modules (Recruitment, HR, Benefits, Payroll, GL, AP, AR etc.)

Knowledge of SQL, Reporting and Data Analysis tools

Hands-on experience in configuring, administering, and optimizing ITSM and ticketing platforms such as Freshservice

The ability to communicate effectively, collaborate with business users/stakeholders, and work harmoniously with others

Strong planning and organizational skills, managing time and resources effectively to achieve results, effectively focusing on workload priorities while working within strict deadlines

The following are preferred qualifications

• Certification in a Business Analysis program certified by the International Institute of Business Analysts
• Knowledge of the post-secondary environment is an asset.
• Experience and knowledge of change management principles, methodologies, and tools. Proven organizational change management skills

Application Instructions

• Please click "Apply Now" to submit your resume and cover letter as one document.
• This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
• This position offers a comprehensive benefits package.