At a glance
- Type
- Full Time
- Location
- Berkeley Heights, New Jersey
- Posted
- Oct 12, 2026
- Visa sponsorship
- BNY sponsorsFrom recent H-1B filings
- Company size
- Enterprise (10K+)
- Industry
- Finance/FinTech
About the role
- We’re seeking a future team member for the role of Specialist, Client Service Management II to join our Wealth Management team. This role is located in Berkeley Heights, NJ.
- In this role, you’ll make an impact in the following ways:
- Serve as a point of contact for clients to resolve moderately complex day-to-day issues and direct them to the appropriate resources at BNY.
- Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately.
- Participate in the end-to-end client service delivery model and report on client satisfaction.
- Support issue resolution for moderately complex day-to-day matters and engage internal partners as needed.
- Collect data on the execution of service commitments and build understanding of the client’s business.
- Serve as a project team member on initiatives that help clients streamline their operating model across the franchise.
- Contribute to a culture of continuous service improvement, including digital adoption.
- Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data.
- To be successful in this role, we’re seeking the following:
- Bachelor’s degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
About BNY
BNY
Finance/FinTech · Enterprise (10K+)
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