- We’re seeking a future team member for the role of Senior Vice President, Production services Infrastructure Support to join our Production team. This role is located in Pune
- In this role, you’ll make an impact in the following ways:
- Deliver high-complexity, re-usable AI Capabilities and AI transformation to achieve efficiencies with SMEs within the teams.
- Manage AI demand intake and help prioritize work against business, operational, resiliency, and control needs.
- Coordinate delivery across engineering, production services, architecture, and relevant stakeholders to support execution of approved AI use cases.
- Track progress, dependencies, risks, issues, KPIs/KRIs, and portfolio status; provide regular reporting and escalation.
- Support governance processes to ensure AI initiatives align with enterprise standards, controls, and risk expectations.
- Drive adoption and change management for delivered AI capabilities, including communications, enablement, and community-building activities.
- Measure and report business/operational impact and maintain visibility of outcomes versus plan.
- Provide Production support for AI solutions in conjunction with SMEs within the teams
- Implement critical Run-the-Bank (RTB) and new projects related to Eliza, Eliza AI Hub, Eliza Brain (GCP Google brain), and Eliza as a Service (EaaS).
- To be successful in this role, we’re seeking the following:
- Strong knowledge and experience working in Network infrastructure, Network operations, or enterprise infrastructure environments.
- Technical depth: AI agents, LLMs, MCP, MLOps, data/platform architecture
- Experience in engineering, production services, service management, or technology program/delivery leadership.
- Experience coordinating cross-functional delivery and stakeholder management in a controlled technology environment.
- Familiarity with monitoring, incident/problem/change management, operational resiliency, and performance reporting.
- Strong understanding of governance, risk, compliance, and control requirements for enterprise technology initiatives.
- Experience implementing the Agentic AI solutions for the infrastructure teams
- Demonstrated success driving AI or data-driven solutions from idea through implementation and adoption.
- Strong analytical, strategic thinking, and execution capabilities.
- Communicates clearly and often to relevant stakeholders.
- Executes with speed and order, with strong ownership and follow-through.
- Operates with a strong control focus and sound risk awareness.
- Collaborates across teams, influences without hierarchy, and supports a learning culture.
- Challenges status quo appropriately while driving continuous improvement.
- 12+ years of related infrastructure experience required; experience in the securities or financial services industry is a plus
- Experience supporting automation, analytics, or AI-enabled operational improvement initiatives.
- Knowledge of governance, risk/control, and KPI/KRI tracking in enterprise technology environments.
- Strong communication and change/adoption capability across broad stakeholder groups.
- Experience in financial services or another regulated industry.
- Familiarity with AI use cases relevant to infrastructure, operations, and service management.
- Experience defining KPIs, business cases, and value realization frameworks for enterprise technology initiatives.
Job description provided by BNY.
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