Vice President, OPS Business Planning and Analysis

• We're seeking a future team member for the role of Vice President, OPS Business Planning and Analysis to join our GSS Operations team. This role is located in Lake Mary, Florida.
• In this role, you'll make an impact in the following ways:
• Leads analysis and reporting in support of business operations, enterprise initiatives, and strategic planning activities across the site.
• Sets the approach for gathering, organizing, and interpreting operational data and metrics, applying judgment where precedent doesn't exist.
• Turns complex data into reports, dashboards, and presentations that drive decisions at the leadership level.
• Builds and maintains automation and reporting infrastructure, using tools like Python, Power BI, Alteryx, and UiPath.
• Explores and applies AI-enabled tools and techniques to streamline operational workflows, surface insights faster, and reduce manual effort across the team.
• Communicates fluently across technical and business audiences, translating between the two as needed.
• Owns both informational and decision-seeking materials for senior stakeholders, and stays closely tied to how the broader organization measures and reports performance.
• Leads or plays a senior analytical role on cross-functional project teams supporting enterprise and industry-wide initiatives, often spanning multiple years.
• Identifies and drives process and technical improvement opportunities, building the business case and helping see them through.
• Maintains and improves shared team resources and workflows, including SharePoint-based tracking and documentation.
• To be successful in this role, we're seeking the following:
• Bachelor's degree in Business, Finance, Information Systems, Technology, or a related discipline, or equivalent combination of education and experience.
• 7+ years of experience in operations, business analysis, quality assurance, or a related function within financial services or a similarly complex environment.
• Demonstrated experience supporting large-scale, multi-year projects tied to industry or enterprise initiatives, with increasing ownership and autonomy over time.
• Strong technical proficiency across data and automation tools, including but not limited to: Python, Power BI, Alteryx, and UiPath, with the ability to build solutions, not just use them
• Strong problem-solving, organizational, and execution skills, with the judgment to manage competing priorities under pressure
• Polished written and verbal communication skills, with experience presenting findings and recommendations directly to senior stakeholders and management

Preferred Qualifications

• Experience supporting treasury services, clearing, settlement, or other market infrastructure-related operations
• Practical experience applying AI or generative AI tools to operational problems, process automation, data synthesis, or decision support, with the curiosity to keep pushing that further
• Experience leading or supporting large-scale transformation, regulatory, or industry-driven change initiatives
• Working knowledge of SharePoint for team collaboration, workflow, and documentation management