Sr Filed Application Engineer

RESPONSIBILITIES

• Understand customer's problems (needs and wants), design and recommends solutions to meet their needs and ensures customer satisfaction
• Lead the design/delivery of TCI (Test Cell Integration) or multiple technologies solutions
• Prepare training documents to both in-house engineers and customer training needs
• Conduct relevant application support service trainings and co-trainer in customer training
• Able to lead a project team to accomplish projects in a timely manner
• Holding key customer account and manages projects together with factory engineering to meet customer’s needs in both technical requirements and time schedule
• Understands and applies Solution Planning & Implementation standards
• Build and establish strong relationships with factory to co-develop solutions to ISG related problems
• To be effectively identifying design related problems and suggest necessary changes to the factory through an orderly reporting manner
• Take initiative to own and solve specific customer issues