Junior Siebel Support Engineer

• Job Title: Junior Database Administrator
• Education: Any Graduate
• Experience: 2+years
• Location: Hyderabad
• Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer

• 2+ years supporting Oracle Siebel CRM applications in a production environment.
• Provide L2/L3 production support for Oracle Siebel CRM/POS System
• Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
• Monitor application health, integrations, workflows, and batch processes.
• Support releases, deployments, testing, and production validation activities.
• Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
• Maintain operational documentation, knowledge articles, and support procedures.
• Identify recurring issues and recommend process or system improvements.
• Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.