Senior Technical Success Manager

At Infoblox, every breakthrough begins with a bold “what if.”

What if your ideas could ignite global innovation?

What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 —evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.

In a world where you can be anything, Be Infoblox.

We have an opportunity for Senior Technical Success Manager based in UK to join our dynamic Support team, reporting to the Manager, Technical Success. In this role, you will be the primary point of contact for our Infoblox Enterprise and Service Provider customers across the EMEA region. You will champion our customers' needs and ensure their utmost satisfaction by leveraging your expertise to diagnose and analyze complex technical issues to provide effective solutions. You will also deliver comprehensive status reports to our customers, keeping them well-informed about the progress of their inquiries and any ongoing initiatives.

Be a Contributor - What You’ll Do

Provide exceptional remote technical support to both Infoblox customers and partners, ensuring their satisfaction and success

Own customer issues and diligently work toward their resolution, demonstrating a high level of responsibility and commitment

Conduct thorough research, diagnostics, and troubleshooting to identify effective solutions for customer problems, maintaining a focus on timely and accurate issue resolution

Offer prompt and precise feedback to customers, keeping them informed about the progress of their inquiries and the steps being taken to address their concerns

Prepare comprehensive root cause analysis documentation for any outages or critical incidents

Recommend both new and existing solutions, playing a crucial role in enhancing application and system functionality, introducing new features, and addressing defects

Partner with third-party software vendors and their professional services teams to tackle complex integration challenges, fostering effective problem-solving and solution implementation

Act as a trusted advocate for customers, working closely with cross-functional teams including Sales, Systems Engineering, Engineering, and Product Management to ensure customer requirements are met and exceeded, going above and beyond to provide innovative solutions and workarounds for customers

Install and configure Infoblox products and third-party software for support lab testing purposes as required, building a comprehensive understanding of the products and their capabilities

Conduct quarterly business reviews with customers, providing valuable insights and recommendations to enhance their experience and maximize their value from Infoblox solutions

Be Prepared - What You Bring

• Bachelor’s degree in computer science, engineering, or equivalent
• 5+ years of experience working in a network infrastructure/network appliance technical support role
• Demonstrated experience with DNS and DHCP, IP address management, SNMP, network monitoring tools, and virtual machines and 3+ years of Unix/Linux administration experience
• Solid knowledge in TCP/IP and networking protocols with working knowledge of firewall, switches, and routers
• Experience with mitigation of security threats at the firewall level and proficiency of attack patterns and DNS specific attacks
• Ability to read and comprehend detailed network topology maps and log-level data such as sniffer traces, SNMP traps, crash files, and system logs
• Excellent customer service skills, verbal and written communication skills in English, and analytical and organizational ability
• Ability to multi-task in a high-pressure, fast-paced, and fast growth environment
• Willingness to be in an on-call rotation if needed and to work during maintenance windows with customers during non-business hours
• Desire to proactively lead continual service improvement efforts

Be Successful — Your Path

First 90 Days

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months

• Autonomously work on Level-1 and Level- 2 cases, and see them through to resolution
• Successfully achieve our highest Level-3 technical troubleshooting competency through our CDAT certification
• Learn some of our best-in-class internal processes and tools required for the role

One Year

Independently work on critical Severity-1 calls to resolution

Be able to independently engage with Infoblox Engineering

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded — Benefits That Help You Grow, Thrive, Belong

Comprehensive health coverage, generous PTO, and flexible work options

Learning opportunities, career-mobility programs, and leadership workshops

Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy

Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations

Charitable Giving Program supported by Company Match

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis