Consultant/Senior Consultant - Functional - Salesforce

We are looking for an experienced Salesforce QA Engineer to plan, design, and execute comprehensive testing strategies for complex Salesforce implementations.The ideal candidate should have strong hands-on experience in functional, integration, and regression testing, along with the ability to validate both declarative and customised Salesforce solutions across multiple Salesforce Clouds.Strong hands-on experience in Salesforce Experience Cloud testing is mandatory, along with a solid understanding of Sales Cloud and Service Cloud functionalities.

Key Responsibilities

• Salesforce Clouds

Experience Cloud (Mandatory)

• Hands-on experience testing Salesforce Experience Cloud community portals.
• Validate portal navigation, page layouts, templates, and overall user experience.
• Test guest and external user access, login and registration workflows.
• Validate sharing, record visibility, and access permissions for partner and customer personas.

Sales Cloud & Service Cloud

• Strong understanding of core CRM processes, including lead-to-cash workflows and case management.
• Experience testing omnichannel routing and standard Salesforce object architectures.
• Ability to design and execute end-to-end business scenarios across Sales and Service Cloud.

• Functional Testing & Salesforce Platform Validation

Test Planning & Design: Analyse user stories and acceptance criteria, prepare test plans, scenarios, and test cases covering positive, negative, and edge cases. Maintain requirement-to-test traceability.

Manual, Regression & UAT Testing: Perform functional, integration, smoke, regression, and UAT testing across Salesforce Sandbox environments. Manage defect logging, triage, retesting, and closure.

Declarative Automation Testing: Validate Salesforce Flows (Screen, Record-Triggered, and Schedule-Triggered), validation rules, approval processes, and legacy Process Builder and Workflow Rules.

Apex, Triggers & LWC Validation: Functionally validate custom Apex logic, triggers, and Lightning Web Components, including bulk data scenarios and governor limit behaviour. Use Debug Logs and Developer Console to investigate failures.

SOQL & SOSL: Demonstrate strong proficiency in SOQL and basic knowledge of SOSL for data verification, record validation, and troubleshooting.

Security Model Testing: Validate Salesforce security configurations, including OWD, Sharing Rules, Profiles, Permission Sets, Role Hierarchy, and Field-Level Security. Perform role-based access and "Run As" user testing.

• Test Automation

Apex Test Classes & Code Coverage: Ability to review Apex test classes, understand code coverage reports, and collaborate with developers to ensure the minimum 75% code coverage requirement is met.

LWC Jest Testing: Basic to intermediate understanding of Jest-based unit testing for Lightning Web Components.

• API, Integration & Data Testing

API Testing: Experience testing REST and SOAP APIs, JSON/XML payloads, and webhooks using tools such as Postman and Workbench. Understand authentication mechanisms, including OAuth, Connected Apps, and Named Credentials.

Integration Testing: Validate end-to-end data flows between Salesforce, external systems, middleware, and third-party applications, including negative and failure scenarios.

Data Migration & Test Data Management: Use Salesforce Data Loader, Import Wizard, and Workbench for test data creation, migration validation, and data reconciliation, including Large Data Volume (LDV) scenarios.

• Analytics & AI Testing

• Reports & Dashboards: Validate custom report types, filters, dashboards, and snapshot reporting against underlying Salesforce data.
• Einstein Features: Test Salesforce Einstein capabilities, such as Einstein Bots, Next Best Action, and Einstein Analytics, ensuring expected recommendations and outcomes.
• Agentforce: Familiarity with testing autonomous AI agents and AI-driven workflows, including prompt and response validation, topics, actions, guardrails, and Agentforce testing tools.

• DevOps, Release Management & QA Tools

Release & Environment Management: Understand Salesforce release lifecycles and Sandbox strategies across Dev, QA, UAT, and Staging environments. Perform data seeding, Sandbox refresh validation, and post-deployment smoke and regression testing.

Deployment Tools: Working knowledge of deployments using Change Sets, Salesforce CLI (SFDX), or Gearset. Validate deployment results and troubleshoot deployment-related issues.

CI/CD & Quality Gates: Familiarity with Salesforce DevOps pipelines and tools such as Copado and Gearset, including automated testing and deployment validation as quality gates.

Required Skills & Qualifications

• 3–5 years of hands-on experience in Salesforce QA.
• Strong practical knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Mandatory hands-on experience in Experience Cloud testing.
• Strong understanding of functional, integration, regression, and UAT testing.
• Experience in test planning, test case preparation, defect management, and requirement traceability.
• Proficiency in Salesforce Flows, SOQL, security model validation, and data testing.
• Working knowledge of Apex test classes, code coverage, and LWC validation.
• Experience in REST/SOAP API testing, Postman, Workbench, and Data Loader.
• Familiarity with Salesforce deployment processes, Sandbox management, and DevOps tools.
• Good to Have Skills
• Apex Debug Logs and Developer Console.
• Security Model and Run As testing.
• Exploratory testing.
• Jest testing for Lightning Web Components.
• MuleSoft integration testing and OAuth 2.0 flows.
• Data Cloud and CRM Analytics.
• Agentforce testing and AI-driven workflow validation.
• Salesforce CLI (SFDX), Change Sets, Gearset, and Copado.
• Copado Robotic Testing.

Preferred Certifications

Salesforce Certified Administrator – Required

• Salesforce Certified Experience Cloud Consultant – Highly Preferred
• Salesforce Certified Sales Cloud Consultant / Service Cloud Consultant – Highly Preferred
• Salesforce Certified Platform App Builder – Good to Have.
• Salesforce Certified Platform Developer I – Good to Have.
• Salesforce Certified Agentforce Specialist / AI Associate – Good to Have.