WFM Specialist 1

• Location: Hyderabad, India
• It's fun to work in a company where people truly BELIEVE in what they are doing!
• We're committed to bringing passion and customer focus to the business.

Minimum Requirements and Competency Expectation

• College graduate of any course; or subsequently completing a college degree in any course with a minimum of 1 year experience in the Contact Center Industry for external applicants
• For Internal VXI Applicants – a regular employee without any outstanding disciplinary records
• Excellent attendance record – 97% reliability and above
• Fresh College graduates of any course without BPO/work experience are welcome to apply provided the department’s competency expectations are met.
• Highly resourceful, proactive and can work with minimum supervision
• Strong intrapersonal skills and is able to communicate with different levels. Must be very good in verbal and written comms.
• Operational knowledge in computer software such as Microsoft Office, particularly Excel, Word and Powerpoint. Knowledge in Google Spreadsheets and other related tools is a plus.
• Operational knowledge in multiple WFM Solutions and applications – IEX is preferential.
• Must be flexible to working days and hours and ensures to meet the current and future demands of the business and team that is being supported.
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!