Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 58 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with 2,800 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access.
Annual sales of (U.S.) $35 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.
We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.
Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant. Please note, if hired in Washington state, this position will be an hourly, non-exempt position.
The Professional Development & Training Specialist supports the planning and execution of Virtuoso’s professional development and training offerings for member agencies, travel advisors, and preferred partners. The role is responsible for the timely, accurate, and high-quality delivery of assigned offerings, working closely with partners and internal stakeholders throughout planning, execution, and follow-up.
Responsibilities and assignments may shift over time based on business priorities and the evolution of Virtuoso’s professional development and training portfolio. Specialists are expected to build knowledge across multiple offerings, cross-train with colleagues, and contribute to consistent, high-quality execution across the team.
Essential duties and responsibilities include the following. Other duties may be assigned.
Manage the execution, accuracy, and integrity of assigned professional development and training offerings.
Coordinate timelines, deliverables, communications, and operational details associated with assigned offerings.
Liaise with preferred partners on timelines, deliverables, content, presentation preparation, and other requirements associated with assigned offerings.
Advise partners on curriculum planning, content, presentation format, and best practices to support effective, high-quality learning experiences.
Host and facilitate live and virtual learning experiences and troubleshoot issues as needed.
Conduct content reviews, practice sessions, and rehearsals as appropriate to support presenter preparedness and quality delivery.
Collaborate with cross-functional internal stakeholders on communications, registration, technology, logistics, and other requirements necessary for successful execution.
Maintain and utilize tracking tools and systems to track schedules, deliverables, metrics, inventory, and other information associated with assigned offerings.
Collect, analyze, and summarize participation data, feedback, and results to support partner reporting, internal tracking, and evaluation.
Manage designated shared inboxes and respond to or appropriately route inquiries.
Maintain processes associated with scheduling, recording, reporting, learning platforms, and other operational requirements for assigned offerings.
Contribute to documenting and improving processes that support efficient, consistent, and high-quality execution across the team.
Train and cross-train with colleagues across Professional Development & Training offerings, sharing knowledge and best practices to support consistent execution, team flexibility, and continuity.
Support advisor education initiatives and other assigned Professional Development & Training offerings, including new or evolving offerings as business needs and the portfolio evolve.
Educational and Skills Requirements
- Bachelor’s degree or equivalent experience in communications, business, learning and development, travel industry management, marketing, or a related field
- 2–4 years of related work experience in learning and development, account management, customer service, events, travel, or a related field
- Ability to manage a consistent flow of assigned work, balancing multiple timelines, deliverables, and priorities with accuracy and attention to detail
- Strong cross-functional collaboration and communication skills
- Excellent written and verbal communication, presentation, facilitation, and customer service skills
- Strong organizational skills and attention to detail
- Ability to problem-solve and make decisions in a deadline-driven and evolving environment
- Ability to collect, organize, analyze, and summarize information and feedback
- Proficiency with Microsoft Office applications, especially PowerPoint
- Experience with Zoom or similar virtual meeting and webinar platforms, including supporting and facilitating live virtual experiences
- Ability to learn and effectively use virtual learning, tracking, reporting, and other technology platforms
- Ability to work effectively across time zones, with flexibility in schedule as needed to support live learning experiences and business needs
- Dependable, proactive self-starter with the ability to grasp new concepts quickly
- Forward thinking, curious, and creative
- Strong ability to work independently and collaboratively
Travel Requirements
Infrequent travel may be required to support company events and Professional Development & Training offerings, generally 1–3 trips per year.
Travel requirements may vary based on assigned responsibilities.
Type/Nature of Contacts
Internal: Regular collaboration with Professional Development & Training colleagues and cross-functional stakeholders across Virtuoso.
External: Regular contact with preferred partners, members, travel advisors, presenters, and external vendors.
Job description provided by Virtuoso.
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