Project Manager

Reports to: Industry Practice Manager (IPM)

Location: Anywhere in North America

Services Responsibilities and Expectations

• Manage implementations of our software products
• Provide periodic status reports and presentations to management, customers, and end-users.
• Manage customers and their expectations
• Maintain change control process for projects and revise test cases and results.
• Manage and communicate scope, schedule, cost, risk, and issues.
• Create and maintain technical and business documentation.

Technical Skills

• Collect business requirements from end users and subject matter experts.
• Oversee system and UAT testing including development of test plans.
• Knowledge of configuration, development, and testing of LabWare products.
• Technical experience in development, testing, and/or IT preferred.
• LIMS (Laboratory Information Management Systems) experience preferred.
• PMI or Prince 2 certification preferred.

Additional Requirements and Soft Skills

• Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
• Minimum 4 years Technical Project Manager experience in the software industry.
• Strong analytical and problem solving skills
• Attention to detail
• Excellent organizational, time management and follow through skills.
• Strong Customer Service Skills
• Self-motivated
• Interpersonal and communication skills (verbal and written)
• Positive attitude, ability to motivate customers and establish credibility
• Be able to organize meetings, keep meetings in order, define agendas for meeting with clear goals, actions and deliverables
• Ability to accommodate at least 50% overnight travel (interstate and country) and schedule flexibility

Good Corporate Citizenship

• Professionally represent LabWare at Customer site (Image and conduct)
• Achieve and retain LabWare Consultant Certification
• Maintain training record
• Dedicated LabWare employee
• Timely submission of Time/Expense/Status Reports
• Recognize potential sales opportunities to LGS senior staff and Sales
• Recognize Customer Success Management opportunities