Quality Management Analyst

Compliance & Quality Management · New York, NY · Full Time

Department

Compliance & Quality Management

Reports To

Manager of Quality Management

Location

New York

Employment Type

Full Time

About Us

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually.

We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Role Overview

The Quality Management Analyst for Community Programs (QMA) will lead the quality management process through the analysis and support of creating and implementing corrective actions and improvement plans. The QMA will complete internal reviews that will assist in collecting, coding, imputing, verifying, training, and monitoring data of all Rising Ground persons supported. The role of the QMA is to support and ensure that programs meet quality compliance standards, performance quality is maintained, and that specified goals and outcomes are met.

Key Responsibilities

• Perform internal audits/case record reviews
• Ensure the timely submission of Corrective Action Plans, internally and to external monitoring agencies
• Work collaboratively with program departments and external agencies to support compliance efforts and monitor remediation
• Develop and implement quality assurance/quality management tools to measure and assess the impact of systems, policies, and program effectiveness
• Lead Quality Management meetings
• Conduct inspections of locations in which services are held
• Conduct observations of staff interactions with persons supported
• Assist programs in preparing for external audits and accreditation processes from agencies such as ORR, OCFS, and CARF
• Participate in standing committees
• Process and input data, as needed
• Other related duties as assigned by supervisor.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

• Bachelor's Degree preferred human services or equivalent field or 5 plus years' experience in related field
• Ability to independently travel between Westchester, Bronx, Manhattan, Brooklyn and Queens
• Knowledge and ability to manipulate and analyze data
• Working knowledge of computer applications
• Highly skilled with Microsoft Excel
• Commitment to enhancing the level of service delivery provided to persons supported
• Ability to write reports from database information
• Excellent organizational and interpersonal skills
• Verbal and written communication skills
• Knowledge of OCFS, DOE, ACS processes, procedures, regulations, and mandates

Work Environment

Corporate Office

Position Type/Expected Hours of Work

This is a full-time position. Monday through Friday. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30pm

Benefits & Compensation

• Competitive salary structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.