Digital Experience, Associate

A career that makes a difference!

RKD Group, a direct response marketing and advertising agency, is seeking a Digital Experience, Senior Specialist to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Digital Experience, Associate supports the day-to-day management of client digital programs and internal project coordination. This role is a foundational position designed to develop core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Key Responsibilities

Client Service & Support

• Support the account team in serving client needs and ensuring a positive client experience
• Assist in preparing client-facing reports, presentations, and meeting materials
• Participate in and help document notes from client meetings and calls
• Monitor client satisfaction and flag issues or opportunities to the account lead

Project Coordination

• Coordinate the fulfillment of digital projects across RKD internal teams including creative, data, technology, media delivery, organic social, SEO, marketing science, and direct mail
• Track project timelines, deliverables, and milestones in partnership with Pod Managers
• Maintain accurate project documentation and status updates

Digital Program Support

• Support the execution and monitoring of digital programs including email, digital media (paid search, paid social, programmatic), conversion rate optimization (CRO), and texting
• Pull and compile performance data from platforms and internal reporting tools
• Assist in identifying trends, anomalies, and opportunities in program performance

Strategy & Reporting

Assist in the development of strategy documents, budget trackers, and projection models under the direction of senior team members

Learn to analyze reports and contribute observations and recommendations

Requirements

• Bachelor's degree in marketing, communications, nonprofit management, or related field
• 1–2 years of experience in digital marketing, account coordination, or a related discipline – could include internships
• Strong organizational and communication skills
• Familiarity with digital marketing channels (email, paid media, social) preferred
• Eagerness to learn in a fast-paced, client-service environment
• Location: remote.
• Qualified candidates, please apply to this position using the link below.
• https://rkdgroup.com/about-us/careers/
• Pay Range expected for the position: $60,000 - $70,000 annually.
• (The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)
• RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.
• RKD Group is an Equal Employment Opportunity employer.
• No sponsorships available for this position.