Associate Director, Digital Experience

A career that makes a difference!

RKD Group, a direct response marketing and advertising agency, is seeking an Associate Director, Digital Experience to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Associate Director, Digital Experience provides senior leadership across a portfolio of client accounts while supporting the broader growth and development of the Digital Experience team. This role is a strategic partner to clients and to internal leadership, responsible for driving account performance, team excellence, and new business support.

Key Responsibilities

Account Portfolio Leadership

• Lead a portfolio of high-value and/or complex client accounts as the senior strategic partner
• Hold accountability for overall client satisfaction, retention, and revenue performance across the portfolio
• Set the strategic vision for each account and ensure alignment of digital programs to client mission and business goals
• Lead senior client presentations, annual reviews, and strategic planning sessions

Digital Strategy & Innovation

• Develop sophisticated, integrated digital strategies that span email, CRO, digital media (paid search, paid social, programmatic), texting, and emerging channels
• Bring forward-thinking POVs on digital trends, audience behavior, and technology to client engagements
• Lead budget development, multi-year projections, and financial reporting at the account level

Team Leadership & Development

• Directly manage Managers and/or Sr. Managers, providing coaching, performance feedback, and career development support
• Build team capacity and ensure high standards of work quality across accounts
• Contribute to hiring, onboarding, and team culture

Operational Excellence

• Partner with Pod Managers and department leads to optimize internal workflows and cross-functional delivery
• Identify systemic issues in account management processes and drive solutions
• Help establish and refine best practices, templates, and tools for the Digital Experience team

Business Development

Support new business efforts including pitches, proposals, and scoping for prospective digital clients

Identify and develop organic growth opportunities within existing accounts

Qualifications

• Bachelor's degree required; advanced degree preferred
• 6-8 years of experience in digital marketing, with significant agency account management experience
• Demonstrated success leading complex, multi-channel digital programs and managing client portfolios

Experience managing and developing direct reports

• Strong executive presence and communication skills; ability to present and influence at senior levels
• Deep knowledge of digital channels including email, paid media, CRO, and texting
• Location: remote.
• Qualified candidates, please apply to this position using the link below.
• https://rkdgroup.com/about-us/careers/
• Pay Range expected for the position: $80,000 - $105,000 annually.
• (The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)
• RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.
• RKD Group is an Equal Employment Opportunity employer.
• No sponsorships available for this position.