Senior Account Coordinator

A career that makes a difference!

RKD Group, a direct response marketing and advertising agency, is seeking a Senior Account Coordinator to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Senior Account Coordinator is responsible for learning all aspects of client projects under the mentorship of experienced staff to take on management of clients. They may also provide support to Directors, Account Managers and Account Executives. This position works with all internal company departments including production, sales, graphic design, data processing, digital, media, and accounting. The Account Coordinator ensures all aspects of the projects confirm client specifications and are delivered on time and with quality, in accordance with the client’s omnichannel direct marketing plan.

The scope of this position is to act as liaison and support the client, the strategic account management team and internal operations teams. The Account Coordinator is a junior level position, whose primary role is to ensure successful execution of their assigned client’s omnichannel direct marketing plan.

Key Responsibilities

• Develop and maintain strong relationships with clients by providing top client service.
• Implement, schedule and monitor campaigns.
• Coordinate the creation of omnichannel direct marketing plans and enter client project specifications into the company’s project management database as well as track completion of project milestones and deliverables.
• Management of weekly client status report.
• Review and approve mockups (per client standards).
• Communicate file processing specifications.
• Validate data segmentation and counts against plan projections.
• Check seed records.
• Monitor schedules and changes as necessary.
• Communicate updates/changes in client specifications – standard operating procedures (SOP).
• Prepare and participate in client meetings (face-to-face/conference calls – as needed)
• Assist the account management team and the client partners with client meeting agendas and recaps.
• Perform quality control on all aspects of each project, tracking project progress and timelines, and reviewing client account status.
• Work with all internal departments including the creative team, production team, data team, and account management team to ensure all client projects are completed on time and within budget.
• Enter client project specifications into the company’s project management database as well as track completion of project milestones and deliverables.
• Enters information into RKD technology and systems for instructions, workflows, tracking, and solutions.
• Partner with clients to act as an internal advocate for their work within the agency.

Requirements

• Bachelor’s degree is preferred but an associate degree or 2+ years of related experience working in project management is required.
• Must be results oriented.
• Excellent oral/written communication skills.
• Must be able to work under pressure with the ability to meet deadlines.
• Attention to detail and accuracy is a must.
• Must have outstanding organizational skills.
• Proficiency with Microsoft Word, Excel, and Power Point is preferred.
• Experience with nonprofit organizations and/or direct marketing agencies is preferred.
• Location: Remote.
• Qualified candidates, please apply to this position using the link below.
• https://rkdgroup.com/about-us/careers/
• Pay Range expected for the position: $60,000 - $70,000 annually.
• (The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)
• RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.
• RKD Group is an Equal Employment Opportunity employer.
• No sponsorships available for this position.