Assistant Manager (PTP, Pune, WFO)

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact.

With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Role Summary

We are seeking a highly experienced Procure-to-Pay (PTP) professional with strong end-to-end process expertise and the ability to independently manage complex operational challenges. The ideal candidate will possess deep knowledge of Accounts Payable operations, strong analytical capabilities, excellent stakeholder management skills, and a proactive approach toward process controls, compliance, and continuous improvement.

This role requires someone who can go beyond transactional processing, investigate issues independently, provide meaningful insights from operational data, and partner effectively with business stakeholders.

Key Responsibilities

PTP Operations Management

Manage and support end-to-end Procure-to-Pay processes including

Vendor Master Management

Invoice Processing

Three-Way Matching

Payment Processing

Vendor Reconciliations

Query Resolution

• Independently handle complex invoice, payment, and vendor-related issues.
• Review and resolve aged items, exceptions, and escalations.
• Ensure adherence to established SLAs, operational policies, and process standards.
• Identify operational risks and drive timely resolution.

Reporting & Analytics

Analyze AP and PTP performance metrics to identify trends and operational opportunities.

Prepare and review reports related to

Aging

Payment cycles

• Open liabilities
• Exception management
• Vendor performance
• Provide actionable insights and root-cause analysis.
• Support management reviews with meaningful data-driven recommendations.

Stakeholder Management

• Partner with Procurement, Finance, Treasury, and Business teams.
• Communicate process issues, payment risks, and corrective actions effectively.
• Manage vendor escalations professionally and ensure timely resolution.
• Drive accountability and follow-up with stakeholders on outstanding actions.

Ownership & Problem Solving

• Take ownership of complex operational issues and drive closure independently.
• Conduct detailed investigations on payment delays, invoice discrepancies, process failures, and control gaps.
• Recommend corrective and preventive actions.
• Support process improvement initiatives and operational excellence programs.

Controls & Compliance

• Ensure compliance with internal financial controls and company policies.
• Monitor adherence to approval matrices and payment controls.
• Identify control weaknesses and recommend mitigation plans.
• Support internal and external audits.
• Maintain strong governance and compliance standards across PTP operations.

Required Qualifications

• Bachelor's Degree in Commerce, Accounting, Finance, Business Administration or related discipline.
• 4-8 years of experience in Finance & Accounting operations with significant exposure to Procure-to-Pay processes.
• Strong understanding of Accounts Payable and PTP operations in a Shared Services, GBS, or BPO environment.
• Experience with ERP platforms such as SAP, Oracle, Dynamics, or similar systems.
• Advanced MS Excel and reporting skills.

Key Skills & Competencies

• Strong end-to-end PTP process expertise
• Accounts Payable operations management
• Reporting and analytical capabilities
• Root-cause analysis and problem solving
• Vendor and stakeholder management
• Process controls and compliance knowledge
• Operational excellence mindset
• Strong communication and presentation skills
• Ability to work independently and drive outcomes
• Continuous improvement orientation

Preferred Qualifications

• Experience within a Global Business Services (GBS), Shared Services, or BPO environment.
• Exposure to process transition, transformation, or automation initiatives.
• Knowledge of Lean, Six Sigma, or process improvement methodologies.

GRADUATION - BCOM