Research and Insights Specialist

The Opportunity Join our Customer Insights team as a Research and Insights Specialist, helping transform customer feedback, research and organisational data into meaningful insights that shape better experiences for workers and employers. In this role, you'll bring together information from a range of sources, including customer surveys, Voice of Provider, operational data, behavioural insights, research activities and other customer evidence.

You'll identify patterns across the customer experience, connect insights from multiple evidence sources and build a holistic understanding of what workers and employers need, experience and value most. Working closely with stakeholders across the business and our analytics teams, you'll analyse, interpret and synthesise information to develop actionable insights that support decision-making, service improvement and strategic priorities.

You'll also contribute to the design and delivery of research activities, reporting and insight products that help the organisation better understand its customers and measure experience outcomes. About You You are naturally curious and enjoy uncovering the story behind the data. You have experience in customer insights, market research, customer research, Voice of Customer, analytics or a related discipline and are comfortable working across multiple sources of information to answer business questions.

You may have developed your career in market research, customer insights, business analytics, service design, experience management or a similar field. What matters most is your ability to bring diverse evidence together, identify meaningful patterns and provide clear recommendations that help improve customer and business outcomes. You will have experience interpreting both quantitative and qualitative information, including surveys, customer feedback, operational measures, behavioural data and research findings.

You'll be confident facilitating research activities, analysing findings and communicating insights through compelling storytelling and effective visualisation. Experience with Power BI is highly desirable. Experience with Qualtrics, customer feedback platforms, survey design, Google Analytics or other insight tools will be highly regarded. Most importantly, you'll be someone who can connect the dots across multiple sources of evidence and help others understand what the information means, why it matters and what should happen next.

How do I apply? If this sounds like you, we’d love to hear from you. Please submit your resume and a cover letter outlining your relevant skills and experience. Applications close 12pm Friday 16th October 2026 . Prior to applying, please discuss your intent to apply with your leader and take a look at our expression of interest tips. The Research and Insights Specialist position description is available on the intranet.

This role is graded at Award Grade 4. If you have any questions about this opportunity, please contact Liz Raw - Head of Customer Experience. We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Acceptance of applications submitted after advertising closes is at the discretion of the selection panel. To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [email protected] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld). All permanent appointments are subject to a probationary period in accordance with our policy.