Delivery Contract Performance Sr. Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce.

From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

OVERVIEW

The Delivery Contract Performance Sr. Analyst role will be aligned to two of the largest, strategic UK MDS contracts and will be responsible for providing commercial support throughout all stages of the contract lifecycle. The role is customer facing and works very closely with the operational Service Delivery team and Finance. This individual would be responsible for understanding the contract P&L performance, ensuring all opportunities are maximised, and risks are mitigated wherever possible.

SCOPE

Commercial responsibility for aligned UK MDS Strategic contract – typically UK Central Government customers

Support Delivery Account Management on P&L performance management, Revenue and GP improvement, financial planning, outlook, variances to Business Case

Leading commercial strategy, identifying improvement opportunities and risk mitigation throughout the Contract Lifecycle

Building an effective customer relationship to ensure both parties are contractually compliant, negotiating when required

Responsible for reviewing the customer contracts, identifying all relevant clauses with risks or opportunities (seeking any council/advice needed from Xerox commercial leadership or legal) and ensuring contractual governance is monitored and maintained and any contract modifications are raised when required

PRIMARY RESPONSIBILITIES

• Understand, track and manage financial performance to contractual obligations and original Business Case through Transition, Transformation, Steady State, Renewal and Exit
• Support contractual change as part of a wider team involving Sales, Transition and Service Delivery
• Collaborate with Service Delivery to highlight improvement opportunities and actions to mitigate performance risk
• Support building bottom up commercials for annual finance plan; monthly outlook submission and variance analysis
• Review contract level performance, understand and be able to articulate any reasons for low margin and loss-making contracts, variances to Business Case assumptions; work with Service Delivery team and drive changes to improve
• Lead or support customer negotiations and work with 3rd party service providers as applicable
• Work in conjunction with Accounting and Financial controller

QUALIFICATIONS, SKILLSETS & ABILITIES

• Minimum of 5 years experience in P&L management, finance & commercial experience
• Bachelor's Degree in Finance/Accounting or CIMA/ACCA qualification
• Demonstrated ability to work collaboratively in a matrix management environment
• Numerate with an ordered and structured mindset
• Excellent communication and presentation skills both verbal and written
• Proactive approach and self-motivated to work individually and in a team
• Ability to build strong relationships with remote internal and external stakeholders – must be prepared to lead customer facing discussions / negotiations
• Experience of analyzing data and presenting information in a comprehensive yet succinct format
• Experience in contractual management and change control
• Excellent working knowledge of Excel
• Experience in dealing with UK Central Government

ADDITIONAL ROLE REQUIREMENTS

Willingness to travel

Consents to all security clearance checks contractually required by UK Central Government