Business Process Analyst - Global Trade Compliance, Transportation and Logistics

Location: Bengaluru, India

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

This Business Process Analyst will play a critical role in optimizing supply chain operations through practical process improvements. This position involves analyzing and helping enhance end-to-end supply chain processes to achieve operational excellence, improve efficiency, and support cost-effective solutions by utilizing Lean Six Sigma methodologies.

We are seeking an agile business analyst and process specialist to support the vision, design, and continuous improvement of our supply chain systems. In this role, you will serve as a crucial bridge between our business operations and the IT/development teams. You will collaborate on the product backlog, help prioritize features, and ensure that our technical solutions effectively support our Global Logistics, Transportation, and Trade Compliance objectives.

The ideal candidate will have a solid foundational understanding of end-to-end supply chain processes, global trade regulations, and transportation management, paired with hands-on experience in Agile/Scrum methodologies.

Essential Duties and Responsibilities

Agile Product Support & Requirement Gathering

Support the Product Backlog: Assist in maintaining and organizing the product backlog. Work with senior team members to ensure user stories are documented, clearly written, and transparent to the team.

Gather User Stories: Translate everyday business and logistics needs into detailed user stories and clear acceptance criteria for the development team.

Participate in Agile Ceremonies: Active participant in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, representing the logistics business unit's operational needs.

Testing & Validation: Conduct User Acceptance Testing (UAT) on completed features to verify they meet the defined acceptance criteria and resolve the logistics team's pain points.

Logistics, Transportation & Trade Compliance Operations

System Subject Matter Expert: Act as a key business point of contact for daily operational questions regarding our Global Trade Management (GTM) platforms.

Process Optimization Support: Assist in identifying bottlenecks in logistics routing, freight auditing, import/export, and customs processes. Draft updates for new/revised business workflows and help coordinate the training and communication efforts for new system roll-outs.

Trade Compliance Tracking: Support compliance efforts by ensuring logistics system inputs and digital workflows align with international trade regulations (e.g., customs declarations, export controls, tariffs).

Cross-Functional Coordination: Collaborate daily with internal logistics teams, trade compliance specialists, carriers, 3PLs, and customs brokers to document system issues and coordinate solutions.

Reporting & Data Analytics: Maintain and update reports and dashboards that provide visibility into transportation costs, delivery performance, and compliance metrics.

Process Improvement & Operational Excellence

• Process Improvement Support: Participate in operational excellence initiatives, using data to track the progress and impact of process improvements.
• KPI Tracking: Monitor and report on established supply chain and logistics KPIs to identify areas of waste or opportunities for quality improvement.
• Lean Six Sigma Project Participation: Act as an active project team member on Lean or Six Sigma initiatives aimed at improving supply chain processes.
• Root Cause Analysis: Utilize basic data analysis and root-cause analysis techniques to help troubleshoot and solve recurring process or system issues.

Stakeholder Coordination & Collaboration

• Business-IT Liaison: Work closely with key operational stakeholders and IT teams to align business workflows with system requirements.
• Facilitate Sessions: Help organize and coordinate collaborative workshops and feedback sessions to gather user requirements.
• Relationship Building: Establish and maintain positive working relationships with internal operational teams and external logistics partners.

Technology Adoption

Identify Automation Opportunities: Assist in identifying manual steps in the supply chain that could benefit from technology solutions or automation.

Stay Informed: Keep up with basic logistics technology trends to suggest improvements for current workflows.