Microsoft O365 Senior Technologist

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today’s top brands.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

The Microsoft Senior Technologist is responsible for providing technical leadership and support within the Zones Microsoft Advanced Solution Center. The primary duties will include but are not limited to: technical advisement and leadership of Microsoft O365 and Azure support personnel, troubleshooting and solving complex O365 and Azure infrastructure issues, and oversight of junior technical resources. Exceptional customer service skills and a drive to partner with the Zones team in achieving excellence for both internal and external customers are required.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Microsoft Senior Technologist is primarily responsible for

Hire, train, and manage a technical team of +20 technical resources proving solutions expertise to our front line of 300+ "Ambassadors"

Define, implement, and manage organization wide policies on

• Troubleshooting and solving Office 365 and Azure administrative issues
• Troubleshooting and solving Active Directory, Exchange, SQL Server, DHCP, DNS, RDP infrastructure issue
• Escalating issues to specialized support teams
• Managing customer expectations and setting realistic timeframes
• Establish and maintain a positive and productive relationship with operational leadership and staff
• We are seeking candidates with the following experience and skills:

Required Experience

• 7-10 years managing a technical team in a solutions based environment
• 3-5 years hands-on infrastructure experience, including MS Exchange, Active Directory, SharePoint, and Azure
• Familiarity and working knowledge of Windows platform
• Familiarity with creating and maintaining Virtual Machines
• Familiarity and some level of working knowledge of database platforms
• Familiarity and some level of working knowledge of programming languages such as Java, J2EE, J2SE, C++ and so forth
• Familiarity and some level of working knowledge with traditional web standards such as HTTP, HTTPS, HTML, XHTML, JavaScript and Cascading Style Sheets
• Has experienced project failures and learned from them
• Excellent interpersonal and written & oral communication skills
• Strong team player and enjoys helping/supporting co-workers
• Strong analytical and problem-solving skills

Self-motivated

Capable of working independently

Ability to work within tight schedules and budget

Zones nfrastructure offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!