Program Manager, Pricing Strategy

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises.To support this transformation, Zones offers products and services across four Solution Environments:Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Position Overview

The Program Manager, Pricing Strategy will lead and manage a team of Operations and Program Specialist that provide pricing and analysisexpertise and support for Account Executives, Software Executives, Licensing Specialists and Clients to close software business.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Program Manager, Pricing Strategy is primarily responsible for

• Manages day-to-day activities of the operations team.
• Skilled in managing performance against department goals, objectives and performance metrics.
• Ability to motivate, coach, mentor, and guide team to achieve high levels of performance in a demanding, fast paced environment.
• Proficient in building and enhancing cross-functional relationships across the company.
• Skilled in diagnosing business issues and providing effective solutions.
• Capable of meeting deadlines while managing multiple projects simultaneously.
• Experienced in providing proactive support and follow-up by telephone and in email.
• Proficient in training new hires on systems and procedures, as well as in developing training material and documenting operating procedures.
• For all teams with the Department (Software QC, EA Support, Licensing Contracts, and Microsoft SMS&P Support):
• Provide appropriate oversight to ensure the Operations Department manages day-to-day requests within their stated SLAs.
• Provide flawless and timely execution of all functions while providing Five-Star Service;
• Lead the team to proactively consider how to improve processes and provide additional services to the software sales teams, which helps increase sales.
• Perform regular audit checks to ensure that performance goals are being regularly met;
• Provide motivation, coaching, mentoring, and guidance to achieve high levels of performance in a demanding. fast paced environment
• Build and enhance cross-functional relationships within the organization
• Hold regular 1:1 meetings with team to discuss growth and/or development opportunities related to individual performance, provide coaching and kudos, discuss challenges and issues where necessary.
• In addition to the above, lead the Operations team to:
• Stay up to date with the latest Microsoft product and program updates and can speak to them with our internal and external customers.
• Take required sales, systems, process and technical trainings.
• Develop training material and document operating procedures to enable our software account team and AE’s to spend more time selling.
• We are seeking candidates with the following experience and skills:

Education

A bachelor's degree in a business or technical discipline, or equivalent experience in related field

Required Experience

Minimum 5+ years’ experience in a sales or customer service role, preferably in a management or lead capacity

3+ years’ experience working with Microsoft products, contracts, and operations highly preferred

Strong customer service skills and commitment to meet or exceed customer requirements, and hold the team to meet and/or exceed customer requirements

Critical thinking skills, ability to make quick decisions

Excellent organizational skills and process expertise

Ability to gather support and lead across departments to achieve a single objective

Excellent verbal and written communication skills

Knowledge of IT hardware and software preferred

Ability to teach, negotiate, influence and persuade

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!